Mahmoud Sewailem
IT Group Manager
Doha
Summary
Veteran IT Manager with over 13 years of experience leading organizational technology strategy and holds a Bachelor's degree in Computer Science from Qatar University and an MBA from the University of Aberdeen.
Seeking to obtain a job in one of the prestigious organizations to face new challenges to prove and refine capabilities and skills in the field of information technology in order to advance and develop the organization.
More than sure will become a valuable asset for any employer. Checked incoming items against invoices to verify proper items were received and shipped.
Overview
14
14
years of professional experience
11
11
Certifications
2
2
Languages
Work History
IT Group Manager
IBN Ajayan Real Estate, Project & Trading Group
Doha
12.2022 - Current
- Oversee team of 10+ IT Professionals to successfully manage 1,700+ employee
- Responsible for helping company to remain IT compliant efficient and profitable during course of its operations, ensuring that company's IT systems are readily available for use by staff, and designing IT training programs for all staff
- Developed and implemented cybersecurity measures and procedures to protect IT systems from cyber threats and data breaches.
- Oversaw Software and applications (SAP, DMS, HR Payroll, Fleet Management System, Service Desk Plus SaaS Zoho (SDP), SharePoint, Management Tools Applications, Azure, Domains, Active Directory (AD), Group Policy (GP), Domains, Forest, SSO, Office 365, Cloud Storage, up to date Antivirus)
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection (FireWall F200, Core Switch, POE Switch, Switch, Router, Aruba Wi-Fi, Load Balancer, Server, SAN & NAS Storage, Authority, permissions, authentications, Third-Factory-Authentication, up-to-date hardware, latest hardware software.
- Monitoring & Control: Multi-Factor-Authentication, Authority, Access & permissions, authentications, IT Policy and procedure, measurements system performance tools, remote access, KPI, IT Department Structure, reports, Scheduling, targets and goals, CCTV, VOIP, troubleshooting and complaints management.
- Designed and implemented disaster recovery plans for operating systems, databases, networks, servers, and software applications.
- Wrote reports, and conducted system and accounting auditing, migrations, and programming as needed.
- Implemented and maintained technology and software budget.
- Organized, prioritized, and assigned work, including prioritizing and scheduling work activities in order to meet objectives.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
IT Team Lead
Delta Corporation, Oil & Gas
Houston/Doha
10.2011 - 11.2022
- Led team of 5 IT Professionals to successfully manage 500+ employees for 6 branches in Qatar and 10+ countries over world.
- Responsible for IT Infrastructure over all.
- Manage Engine Service Desk Plus - On Promises (Ticketing System) & SDP-Cloud (Ticketing System).
- Exchange On Promises 2016 Server.
- Share Point super admin, Azure admin, Microsoft 365 Admin & Zoho.
- Print Management System (MyQ).
- Asset Management & Depreciation System.
- Tool Management : Wrike, Asana, Today, manage engine.
- Head of infrastructure, Asset & Support.
- Project Manager: Exchange Server On Promises, PIMS, POS, Office 365, PMS, MS-SP, AD, Asset, On-board & Off-board employees, website & mobile application.
- IT Store Manager,Petty Cash & IT Budget.
- CCTV System, PA System & VOIP - AVAYA IP Phone System.
- ERP Info (PO & Standing Order).
- Active Directory (AD), WSUS, Windows Server 2012, 2016 & Windows server Group Policy (GP).
- Contract , Ooredoo company account manager.
- Network (LAN & Aruba WAN), MAC address restriction.
- FireWall, Core Switch, POE Switch, VLAN, IPSec & VPN leader.
- SLA & AMC , POS, PIMS System, Biometric Attendance system.
- Website & Mobile application designer & developer.
Education
MBA - Master of Business Administration
UNIVERSITY OF ABERDEEN
Doha/London 08.2022 - 09.2023
Bachelor of Engineering - Computer Science
QATAR UNIVERSITY
Doha 09.2004 - 06.2011
Skills
Project Management & Staff Management
Knowledgeable in SAP
Risk mitigation planning
Documentation and reporting
Budget administration
Cybersecurity & Security planning
Requirements analysis
Infrastructure development
Project lifecycle management
Planning and Coordination
Decision-Making & Critical Thinking
Organization and Time Management
Multitasking Abilities & Self-Motivated
Certification
Certified Ethical Hacker (CEH)
Accomplishments
- Reduced the IT budget by up to 35%.
- Improvement by digitalizing the work and systemically up to 70% in the organizations.
- Building the IT infrastructure, Network, systems, and servers for (the oil and gas) company branch in the USA (Houston) in 2014 and 4 branches in Qatar.
- Building the IT infrastructure, Network, systems, and servers for (3 restaurants) branches in Qatar.
- Design and cerate a minicomputer (MINI PC) in 2022.
Additional Information
- Nationality: Palestinian, and holds Turkish citizenship.
- Place of residence and birth: Doha/Qatar.
- Visa Type: Transferable work visa.
- Marital status: Married.
Timeline
IT Group Manager
IBN Ajayan Real Estate, Project & Trading Group
12.2022 - Current
Business Management Program
09-2014
Human Resource Certification Institute (HRCI)
09-2014
Mini MAster OF Business Administration (MINI-MBA)
09-2014
Human Resource Management Certificate (HRMC)
09-2014
Cisco Certified Network Associate (CCNA)
05-2013
IT Team Lead
Delta Corporation, Oil & Gas
10.2011 - 11.2022
MBA - Master of Business Administration
UNIVERSITY OF ABERDEEN
08.2022 - 09.2023
Bachelor of Engineering - Computer Science
QATAR UNIVERSITY
09.2004 - 06.2011