Mahnoor Shabaz
Queens
Summary
Motivated retail sales associate with strong customer service and communication skills. Experienced in assisting customers, maintaining store presentation, and driving sales through product knowledge and upselling. Reliable team player with a positive attitude and a focus on creating a great shopping experience for customers
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Shoe Sales Associate
Bloomingdale’s
Garden City
03.2024 - Current
- Drove sales by providing personalized customer service, resulting in a consistently high rate of customer satisfaction.
- Maintained an organized sales floor by effectively restocking merchandise and ensuring product displays were visually appealing.
- Assisted customers in selecting shoes that met their needs, fostering loyalty and repeat business through excellent service.
- Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
- Provided product knowledge to customers on different styles of shoes.
Client Relations Specialist
BCBG Max Azria Group
Manhasset
04.2019 - 05.2020
- Developed and maintained strong client relationships, enhancing customer retention and loyalty through effective communication strategies.
- Resolved client inquiries and complaints promptly, ensuring high satisfaction levels and reinforcing brand trust.
- Collaborated with cross-functional teams to streamline service processes, improving overall client experience and operational efficiency.
Sales Associate
Macy's
Manhasset
02.2018 - 03.2019
- Assisted customers with product selection, enhancing overall shopping experience and fostering brand loyalty.
- Engaged in product promotions and events, actively contributing to store initiatives and enhancing customer engagement.
- Processed transactions using a point-of-sale system.
Education
Associate of Science -
Queensborough Community College
Oakland Gardens, NYSkills
- Customer service
- Sales strategies
- Product knowledge
- Client communication
- Relationship building
- Multi-tasking
- Customer engagement
- Goal oriented
- Attention to detail
- Conflict resolution
- Client service
Timeline
Shoe Sales Associate
Bloomingdale’s
03.2024 - Current
Client Relations Specialist
BCBG Max Azria Group
04.2019 - 05.2020
Sales Associate
Macy's
02.2018 - 03.2019
Associate of Science -
Queensborough Community College