Mahogani Jackson
Fairborn,OH
Overview
4
4
years of professional experience
Work History
Customer Service Representative
AES Ohio
11.2022 - Current
- Answered with billing-related calls
- Provide customers with assistance in regaining access to their services
- Assist residential customers with opening of new services
- Focused on customer engagement.
Charge Capture Coordinator
Bon Secour Mercy Health
05.2022 - 11.2022
- Monitoring revenue in the production environment and working with department managers to ensure that charges are captured in a timely manner
- Develop, maintain, and support hospital financial systems in collaboration with revenue cycle and market leaders
- Manage the EPIC software's charge capture configurations and workflows
- Collaborated with Mercy Revenue Integrity Specialists to identify opportunities to improve revenue capture.
Medical Billing Specialist
Ohio Pain Clinic, Amol Soin M.D.
08.2019 - 05.2022
- Assess patient's insurance coverage, deductibles, insurance carrier payments, and remaining balances not covered by policy
- Communicate effectively and extensively with other departments to resolve claims issues
- Investigate denials of claims, billing issues, and payment issues
- Assisting with check-in and check-out as necessary, as well as updating patient financial information to ensure accuracy
- Ensured correct billing of insurance carriers by analyzing complex explanations of benefits forms
- Collect all end-of-day monies and deposits
- Collect patient payments and apply them to patient accounts
- Paying invoices for medical practice.
Education
Allied Health Certificate -
Miami Valley Career Technology Center
Clayton, OH05.2018
Diploma -
Wayne High School
Huber Heights, OH05.2018
Skills
- Data Visualization and Analytics
- Conducting intake interviews
- Charting and documentation of clinical data
- Adaptable to change and business needs
- Quick Book System
- Microsoft Software
- Microsoft Teams application
- Outlook
- Attention to detail
- Problem-Solving
- Critical thinking
- Able to identify opportunities for business improvement
Timeline
Customer Service Representative
AES Ohio
11.2022 - Current
Charge Capture Coordinator
Bon Secour Mercy Health
05.2022 - 11.2022
Medical Billing Specialist
Ohio Pain Clinic, Amol Soin M.D.
08.2019 - 05.2022
Allied Health Certificate -
Miami Valley Career Technology Center
Diploma -
Wayne High School
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