Mahogani Lattie
Hillsborough,NC
Summary
Self-motivated, dependable, and an expeditious learner. Committed to fostering a collaborative work environment, and enhancing operational processes through effective teamwork and innovative problem-solving. Organized Administrative Assistant known for productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive interactions.
Overview
8
8
years of professional experience
Work History
Claims Research Analyst
Alliance Health
Morrisville, North Carolina
06.2025 - Current
- Analyzed medical claims for accuracy and compliance with company policies.
- Identified trends in claim denials and recommended process improvements.
- Reconciled account transactions utilizing various payment systems such as ERA'sand EOB’s.
- Assisted in training new analysts on claims processing procedures.
- Documented findings and maintained accurate records in the claims database.
- Followed all company procedures to keep data confidential.
- Reviewed denied claims, identified discrepancies and determined appropriate course of action.
- Advised healthcare providers on filing requirements, documentation needed, and other matters pertaining to their denied claims.
- Reviewed appeals filed by healthcare providers who were dissatisfied with initial decisions made concerning their cases.
- Coordinated with healthcare providers to verify services rendered and resolve billing discrepancies.
- Utilized claims processing software to update and maintain accurate claim files.
- Analyzed claims data to determine coverage and liability, ensuring accurate decision-making.
- Evaluated provider contracts for accuracy in accordance with payer regulations.
- Provided customer service support by responding to inquiries from providers.
- Researched and resolved billing discrepancies, coding issues, and other payment problems.
- Collaborated with healthcare providers to resolve outstanding claims issues.
- Investigated appeals from providers regarding denied or underpaid claims.
- Managed workflow tasks according to established timelines and departmental standards.
- Collaborated with fellow team members to manage large volume of claims.
- Organized information by using spreadsheets, databases or word processing applications.
Administrative Assistant III (Claims)
Alliance Health Plan
Morrisville, US
12.2024 - 06.2025
- The claims administrative assistant provides administrative support to the claims teams as well as completes specific claims related responsibilities.
- Receive/screen/key and document paper claims from providers
- Maintain departmental spreadsheets
- Handles inquiries
- Conducts research by using different Alliance systems
- Handles inbound calls from providers
Advanced Production Operator
ABB
Mebane, US
04.2022 - 09.2024
- As an advanced production operator in the electrification division you are responsible for wiring and building low voltage switchgear.
- Our daily tasks are setting up, monitoring, and maintaining machines and equipment used in production lines.
- We are responsible for operating machines, making repairs, replacing parts, and testing the finished product.
Accounting Administrator
Redeye Worldwide
Hillsborough, US
11.2019 - 04.2022
- Reviewing and reconciling accounts, processing payments to external partners and maintaining updated records of invoices and receipts.
- Perform customer service tasks (email invoices, credits, proof of delivery)
- Set up New Customers
- Process customer credits
- Sort and Deliver Mail Daily
- Scan checks into Bank using Check Scanner
- Process All Credit Card Payments (Requests PayPal Payments)
- Post and apply all payments received
- Maintained Physical and Electronic filing systems
- Mechanical Licensing (issue license agreements to labels)
- Reached out to customers daily about payments
Order Picker
PHE
Hillsborough, US
10.2021 - 03.2022
- Pick items needed for customer order in a timely manner.
Picker/Packer
Redeye
Hillsborough, US
03.2019 - 11.2019
- Picking vinyl records, tapes, and cd's & packing orders.
Call Center Representative
Sports Endeavors
Hillsborough, US
06.2018 - 03.2019
- Provide telephonic customer service regarding orders for multiple online stores.
- Resolved issues in a timely manner, tracked/processed orders, actively listened to customers to ensure I'm providing the service asked.
Education
High school diploma -
Orange High School
Hillsborough, NC06-2018
Skills
- Excellent written and verbal communication skills
- Organizational skills
- Customer service
- Billing
- Warehouse operations
- Time management
- Accounting software
- Microsoft Office, Excel, Word
- Accounts receivable
- Claims processing
- Attention to detail
- Call handling
- Multitasking and prioritization
Timeline
Claims Research Analyst
Alliance Health
06.2025 - Current
Administrative Assistant III (Claims)
Alliance Health Plan
12.2024 - 06.2025
Advanced Production Operator
ABB
04.2022 - 09.2024
Order Picker
PHE
10.2021 - 03.2022
Accounting Administrator
Redeye Worldwide
11.2019 - 04.2022
Picker/Packer
Redeye
03.2019 - 11.2019
Call Center Representative
Sports Endeavors
06.2018 - 03.2019
High school diploma -
Orange High School