Dynamic professional with a proven track record in customer service and employee development at MTC Corrections. Skilled in problem-solving and decision-making, I enhanced client satisfaction through effective communication and conflict resolution. Committed to fostering positive environments, I successfully implemented service protocols that improved retention rates and overall service quality.
Hi, I’m
Mahogany Alexander
Customer Service Representative
Pembroke Pines,FL
Summary
Overview
4
years of professional experience
Work History
MTC Corrections
Salon Manager
01.2025 - 06.2025
Job overview
- Assisted in managing daily salon operations and maintaining a welcoming environment.
- Supported staff scheduling to ensure optimal coverage during peak hours.
- Learned inventory management processes to maintain product availability and organization.
- Helped implement customer service protocols to enhance client satisfaction and retention.
MTC Corrections
Teacher's Assistant
07.2023 - 12.2024
Job overview
- Assisted educators in developing and implementing lesson plans tailored to student needs.
- Supported classroom management by fostering positive learning environments for diverse student populations.
- Adapted instructional materials and activities for students with varying abilities and learning styles.
- Monitored student progress and provided feedback to teachers to enhance educational outcomes.
Televerde
Customer Service Representative
10.2021 - 04.2023
Job overview
- Assisted in daily operational tasks to support facility management and program execution.
- Collaborated with team members to maintain compliance with safety protocols and regulations.
- Engaged in conflict resolution strategies, fostering a positive environment among peers.
- Adapted quickly to changing procedures and requirements within correctional settings.
- Resolved customer inquiries efficiently through effective communication and problem-solving skills.
- Assisted customers with product selection, enhancing overall satisfaction and loyalty.
- Processed orders accurately using CRM software to ensure timely fulfillment.
- Maintained updated knowledge of products, services, and promotions to better assist customers.
- Collaborated with team members to streamline service processes and improve response times.
- Handled customer complaints professionally, leading to positive resolutions and feedback.
- Generated reports on customer interactions to identify trends and areas for improvement in service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Keiser UniversityPort St. Lucie, Fl
from Health Administration
University Overview
I did not complete the study. But will finish in the next 2 years.
Stratford Career Institute
N/A from Medical Billing And Coding
03.2025
University Overview
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
Timeline
Salon Manager
MTC Corrections
01.2025 - 06.2025
Teacher's Assistant
MTC Corrections
07.2023 - 12.2024
Customer Service Representative
Televerde
10.2021 - 04.2023
Keiser University
from Health Administration
Stratford Career Institute
N/A from Medical Billing And Coding
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