Mahogany Bethea
Raleigh,NC
Summary
Motivated and empathetic behavioral health student with hands-on experience in supporting individuals with mental health, internships and volunteer work. Familiar with assisting in the development of treatment plans, and providing therapeutic support under supervision. Strong understanding of psychological theories, counseling techniques, and crisis intervention. Eager to apply academic knowledge in real-world settings while further developing skills in behavioral health care delivery.
Overview
6
6
years of professional experience
Work History
Lead Beauty Advisor
Sephora
07.2024 - Current
- Met sales goals, supporting organizational health through consistent and reliable service.
- Offer personalized beauty and skincare advice based on customer needs.
- Demonstrate product usage and educate customers on how to use beauty products effectively.
- Maintain product knowledge of current trends, new launches, and promotions.
- Drive sales through expert recommendations and outstanding customer service.
- Assist in keeping the store clean, organized, and well-stocked.
- Build long-term relationships with customers, ensuring repeat business.
- Attend regular training sessions to keep up with beauty industry trends and product updates.
City Carrier
United States Postal Service, USPS
04.2023 - 07.2024
- Sort and organize mail and packages for delivery based on routes.
- Deliver mail and packages to residential and business addresses in a timely manner.
- Ensure accurate delivery of all mail items, including registered, certified, and special services.
- Maintain and update delivery logs and records.
- Interact with customers to resolve delivery inquiries, concerns, or issues.
- Collect payments for postal services when necessary.
- Inspect and maintain delivery vehicles to ensure safety and operational efficiency.
- Follow all postal regulations and safety protocols while on duty.
Benefits Enrollment Specialist
United Healthcare
03.2022 - 08.2022
- Observed strict procedures to maintain data and plan participant confidentiality.
- Administer employee benefit programs, including health insurance, retirement plans, life insurance, and other benefits.
- Assist employees with benefits enrollment, changes, and questions regarding their benefits options.
- Ensure compliance with federal and state regulations related to employee benefits (e.g., ACA, FMLA).
- Maintain accurate records and update benefit systems with employee data and changes.
- Coordinate with external benefit vendors and providers to resolve issues and ensure proper service delivery.
- Prepare and distribute benefits communication materials to employees.
- Conduct benefits orientations and provide training to new employees on available benefits.
- Stay current on industry trends and legislative changes affecting employee benefits.
Sales Associate
Kay Jewlers
06.2019 - 04.2020
- Ensuring the store’s displays are well-maintained and visually appealing, which can influence customer interest.
- Achieving sales targets through effective product presentation, upselling, and closing sales. They may also assist with promotions or discounts.
- Having in-depth knowledge about the jewelry, including gemstones, metals, styles, and brands, to help customers make informed decisions.
- Providing exceptional service by greeting customers, understanding their needs, and offering recommendations based on preferences, budget, and occasions.
- Providing customers with information about product care, returns, and exchanges, and occasionally offering repair or resizing services.
Education
Bachelor of Science - Behavioral Sciences
North Carolina Central University
Durham, NC12-2025
Associate of Arts - Arts
Wake Technical Community College
Raleigh, NC12-2022
Skills
- Client relationship building
- Sales goal achievement
- Cash handling experience
- Operations management
- Teamwork
- Adaptability
Timeline
Lead Beauty Advisor
Sephora
07.2024 - Current
City Carrier
United States Postal Service, USPS
04.2023 - 07.2024
Benefits Enrollment Specialist
United Healthcare
03.2022 - 08.2022
Sales Associate
Kay Jewlers
06.2019 - 04.2020
Bachelor of Science - Behavioral Sciences
North Carolina Central University
Associate of Arts - Arts
Wake Technical Community College
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