Mahogany Hurley
Columbus,OH
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Chase Card Services. Expert in customer support and problem-solving, I excel in fostering team cohesion and improving performance. My commitment to excellence and efficiency in both housekeeping and clerical tasks has consistently boosted productivity and client satisfaction. Housekeeping professional with solid track record in ensuring clean and orderly environments. Known for reliability and adaptability in meeting changing needs and priorities. Strong collaboration skills and focus on achieving consistent results. Proficient in using cleaning tools and maintaining high standards of hygiene.
Overview
21
21
years of professional experience
Work History
Call Center Representative
Chase Card Services
02.2017 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Housekeeping Aide
Baymont By Wyndham
03.2013 - 01.2017
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Team Lead
Skye Closings
10.2007 - 06.2008
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Finalized the closings on homes.
Home Health Aide
Nurse Medical Home Health
08.2003 - 10.2007
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Clerical Representative
National Revenue Corporation
09.2000 - 06.2003
- Enhanced office efficiency by streamlining filing systems and organizing essential documents.
- Contributed to a positive work atmosphere by assisting colleagues with various tasks when needed.
- Ensured compliance with company policies and procedures through diligent record-keeping practices.
- Safeguarded confidential information by creating secure digital storage systems for sensitive files.
- Improved customer satisfaction with prompt communication and effective problem resolution.
- Reduced errors in data entry tasks, ensuring accuracy and reliability of company records.
- Maintained a professional office environment by greeting visitors, answering phone calls, and directing inquiries to appropriate personnel.
- Consistently met deadlines for assigned tasks while maintaining a high level of accuracy in all work completed.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Massage Therapy - Massage Therapy
Aiam
Columbus, OH04.2019
GED -
Williamson High School
Williamson, WV08.1999
Skills
- Customer Service
- Housekeeping
- Chemical Handling
- Customer service-focused
- Problem-solving skills
- Customer Support
- Data Entry
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
Timeline
Call Center Representative
Chase Card Services
02.2017 - 02.2022
Housekeeping Aide
Baymont By Wyndham
03.2013 - 01.2017
Team Lead
Skye Closings
10.2007 - 06.2008
Home Health Aide
Nurse Medical Home Health
08.2003 - 10.2007
Clerical Representative
National Revenue Corporation
09.2000 - 06.2003
Massage Therapy - Massage Therapy
Aiam
GED -
Williamson High School
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