Mahogany Miles
Cypress,TX
Summary
Experienced Supervisor skilled in leading teams to achieve on-time job completion. Proficient in task assignment, employee training, and providing feedback. Expertise in mediating interpersonal conflicts and implementing company procedures. Strong communication and listening skills contribute to effective leadership and vision that drive teams to meet goals.
Overview
8
8
years of professional experience
Work History
Customer Experience Representative
Driasi
Houston, TX
01.2023 - Current
- Provided alternatives to address customer issues and ensured timely follow-up
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Addressed high volume of customer inquiries by identifying problems, needs, opportunities using active listening.
- Assisted customers in navigating the website and providing technical support.
- Reviewed customer claims for accuracy and completeness.
- Processed incoming claims, including data entry into the system.
Pre-enrollment Specialist
Willis Towers Watson
Houston
10.2022 - 12.2022
- Communicated effectively via telephone and email with prospective customers
- Understood and thoroughly explained services provided to customers and potential customers
- Updated, entered, and reviewed customer data
- Reviewed statistic enrollment data and prepared reports.
Patient Care Technician
Davita Dialysis Center
Houston
11.2021 - 10.2022
- Collaborated effectively with team members to ensure great customer service and optimal medical outcomes, while expanding basic medical knowledge and gaining better insight into medical systems.
- Delivered patient care and assisted healthcare staff.
- Identified abnormalities in patient statuses, informing RN on shift immediately.
- Prepared patients for examinations and treatments, including monitoring of vital signs
- Prepared and maintained accurate medical charts for each patient visit.
Customer Service Representative (Collections Agent)
03.2021 - 06.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Interviewed customers to obtain financial information, payment history and other relevant details.
Quality Assurance Analyst, Home Attendant
05.2017 - 03.2020
- Maintained a high-quality work environment emphasizing communication and collaboration
- Ensured alignment with product specifications.
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance.
- Performed clerical tasks such as filing patient records and scheduling appointments.
- Performed daily audits of patient records for accuracy and completeness.
Education
Associates of Applied Science - Health And Medical Administrative Services
The College of Healthcare Professionals
Houston, TX05.2023
Certificate of Medical Assisting -
The College of Healthcare Professionals
Houston, TX 06.2021
High School Diploma -
Booker T. Washington High School
Houston, TX 06.2008
Skills
- Efficient Data Management
- Client Support
- Thorough Quality Assurance
- Effective Communication
- Client Problem Solving
- Microsoft Office Proficiency
- Insurance Data Collection
- HIPAA Compliance
- Insurance Verification
- Office Administration
References
References available upon request.
Timeline
Customer Experience Representative
Driasi
01.2023 - Current
Pre-enrollment Specialist
Willis Towers Watson
10.2022 - 12.2022
Patient Care Technician
Davita Dialysis Center
11.2021 - 10.2022
Customer Service Representative (Collections Agent)
03.2021 - 06.2021
Quality Assurance Analyst, Home Attendant
05.2017 - 03.2020
Associates of Applied Science - Health And Medical Administrative Services
The College of Healthcare Professionals
Certificate of Medical Assisting -
The College of Healthcare Professionals
High School Diploma -
Booker T. Washington High School
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