Mahogany Miller
McKinney,TX
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
17
17
years of professional experience
Work History
Sales Consultant
Progressive
06.2023 - 09.2023
- Develop meaningful relationships with customers to encourage trust and loyalty.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Customer Service Representative IV
GEICO
12.2020 - 05.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Store Manager
CashMax Title & Loan
10.2015 - 10.2020
- Recruiting, interviewing, hiring, and managing store staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Sales Associate
Silver Leaf Vacation Store
12.2014 - 10.2015
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Workforce Management Analyst (Call Center)
Direct Energy
04.2006 - 09.2012
- Real-time evaluator of service levels and responsible for ongoing administration of WFM tool.
- Enhanced productivity with streamlined processes for staff allocation and workload management.
- Evaluated the effectiveness of implemented solutions by monitoring key performance metrics over time, making adjustments as needed.
- Identified inefficiencies in current scheduling processes, implementing changes that resulted in improved resource utilization.
- Worked with management to develop strategic and tactical plans to meet different requirements.
Education
High school diploma -
A Maceo Smith High School
Dallas, TXSkills
Compliance Analysis
Workflow Analysis
Audit Support
Organizational skills
Customer support
Negotiation
Marketing
Management
Data Research and Validation
Analytical Thinking
Timeline
Sales Consultant
Progressive
06.2023 - 09.2023
Customer Service Representative IV
GEICO
12.2020 - 05.2023
Store Manager
CashMax Title & Loan
10.2015 - 10.2020
Sales Associate
Silver Leaf Vacation Store
12.2014 - 10.2015
Workforce Management Analyst (Call Center)
Direct Energy
04.2006 - 09.2012
High school diploma -
A Maceo Smith High School
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