Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Mahogany Norris
Charlotte,NC
Work Preference
Summary
- Dynamic professional with extensive experience in team leadership and customer service at HMS Host International. Proven track record in staff training and development, enhancing team performance and operational efficiency. Skilled in decision-making and coaching, fostering a collaborative environment that drives success and improves service quality.
- Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Supervisor
Honey Baked Ham
10.2024 - Current
- Assisted in daily operations to ensure team efficiency and workflow consistency.
- Supported training initiatives for new staff, enhancing onboarding experience and knowledge retention.
- Collaborated with team members to maintain safety standards and compliance with operational procedures.
- Monitored inventory levels, contributing to effective stock management and order fulfillment processes.
Housekeeping Room Attendant
Holiday Inn Express
06.2024 - Current
- Maintained cleanliness and organization of guest rooms to ensure optimal guest satisfaction.
- Conducted thorough inspections of assigned areas to uphold quality and safety standards.
- Utilized cleaning equipment and chemicals in accordance with safety protocols and best practices.
- Collaborated with team members to efficiently manage workload and meet housekeeping goals.
Crew Member
Moes Southwestern Grill
10.2023 - 02.2024
- Provided excellent customer service by efficiently taking orders and addressing inquiries.
- Maintained cleanliness and organization of work areas to ensure compliance with health standards.
- Operated point-of-sale systems accurately for processing transactions and handling cash.
- Collaborated with team members to maintain smooth workflow during peak hours.
General Manager
HMS Host International
12.2022 - 08.2023
- Oversaw daily operations, ensuring alignment with company goals and policies.
- Developed and implemented operational strategies to enhance productivity and efficiency.
- Managed cross-functional teams, fostering collaboration and communication across departments.
- Analyzed performance metrics to identify areas for improvement and optimize workflows.
- Performed routine audits of internal controls in order to maintain accuracy of financial records
- Created a positive work environment by developing team building activates that encourage collaboration among shifts
Manger 1 and Manager 2
HMS Host International
10.2019 - 12.2022
- Coached , mentored and trained team members in order to improve their job performances
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Resolved conflicts between employees by providing guidance on company policies and procedures
- Maintained up to date records of employee attendance, payroll information, vacation request
- Scheduled interviews for potential candidates and conducted reference checks prior to hire
Supervisor (Chick Fil A/ Pret A Manger)
HMS Host International
06.2018 - 03.2019
- Supervised daily operations to ensure product quality and customer satisfaction.
- Trained and mentored team members on food safety and service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated employee schedules to maintain staffing efficiency during peak hours.
Crew Member (Chick Fil A)
HMSHost
10.2017 - 08.2018
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Operated kitchen equipment efficiently, assisting in food preparation and order assembly.
- Collaborated with team members to streamline service processes during peak hours.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Blacksburg High School
BlacksburgSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
- Coaching and mentoring
- Employee onboarding
- Clear communication
- Teamwork and collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Honey Baked Ham
10.2024 - Current
Housekeeping Room Attendant
Holiday Inn Express
06.2024 - Current
Crew Member
Moes Southwestern Grill
10.2023 - 02.2024
General Manager
HMS Host International
12.2022 - 08.2023
Manger 1 and Manager 2
HMS Host International
10.2019 - 12.2022
Supervisor (Chick Fil A/ Pret A Manger)
HMS Host International
06.2018 - 03.2019
Crew Member (Chick Fil A)
HMSHost
10.2017 - 08.2018
High School Diploma -
Blacksburg High School
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