Mahogany Richmond
Ypsilanti,MI
Overview
5
5
years of professional experience
1
1
Certification
Work History
Youth Specialists
Girlstown Foundation
Belleville, MI
11.2024 - Current
- Complete school attendance sheet daily & check calendar for appointments & transports
- Supervise resident study time and assist with homework
- Monitor resident’s laundry day and teach laundry skills
- Pass medication as assigned and follow medication log procedures
- Initiate and provide supervision of resident’s chore, teach cleaning skills
- Maintain effective and ongoing supervision of residents on all floors of the facility and outside on facility grounds
- Monitor dinner, teach appropriate manners
- Monitor resident shower time
- Complete incident reports
- Prepare light meals
- Transport clients as assigned.
- Demonstrate appropriate modeling behavior/communication.
Receptionist
Ascencion Brighton Hospital Recovery Center
Brighton, MI
05.2024 - 11.2024
- Receptionist duties answering calls and transferring to appropriate person/department.
- Checking in admitted patients.
- Searching patient’s belongings for contraband
- Retrieve mail, sort and deliver mail, and other assigned duties
Trainee
SerJobs
12.2023 - 04.2024
- Occupational training as receptionist.
- Scheduling appointments and office meetings.
- Checking clients into the office for GED classes and work force training.
Hostess
Rockhouse
10.2020 - 04.2024
- Greet and seat customers.
- Enter reservations in computer system.
- Perform back-up duties for waitstaff when necessary.
Intern
City of Houston
06.2023 - 08.2023
- Assist with the planning and facilitation of onboarding activities.
- Administrative and customer service-related responsibilities as assigned.
- Provides administrative support for presentations, reports, and events.
- Collaborated with team to organize office activities.
- Workplace Experience Team
Retail Sales Associate
Shop 24 LLC
11.2022 - 05.2023
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Instruct and supervise employees on how to handle difficult and complicated sales
Education
High School Diploma - undefined
Pathways to Success Academic Campus
Ann Arbor, MI01.2018
Skills
- Guidance support
- Strong communication
- Empathy and problem solving
- Microsoft Operating System/Teams
- Record keeping
- Resilience
- Crisis intervention
Certification
- Working with Upset Customers-LinkedIn Learning 2023
- Customer Service Foundations - LinkedIn Learning 2023
- Phone Based Customer Service- LinkedIn Learning 2023
Timeline
Youth Specialists
Girlstown Foundation
11.2024 - Current
Receptionist
Ascencion Brighton Hospital Recovery Center
05.2024 - 11.2024
Trainee
SerJobs
12.2023 - 04.2024
Intern
City of Houston
06.2023 - 08.2023
Retail Sales Associate
Shop 24 LLC
11.2022 - 05.2023
Hostess
Rockhouse
10.2020 - 04.2024
High School Diploma - undefined
Pathways to Success Academic Campus