Mahogany Starling
Bridgeport
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Digital Customer Service Representative
M&T Bank
Bridgeport
09.2024 - Current
- Assisting customers with their online experience.
- Troubleshooting devices for customers and researching customers complaints or problems related to their accounts or bank services resolving them in a timely and accurate manner.
Customer Service Representative
Dogtopia
Shelton
08.2023 - 05.2024
- Scheduled daycare and boarding appointments to ensure customer satisfaction and optimal service delivery.
- Resolved customer issues and coordinated meet and greets to enhance client relationships and service experience.
- Facilitated merchandise sales and enrollment processes to support customer needs and drive business growth.
Data Entry
springfield park place
12.2022 - 01.2023
- Entered and updated information in database to maintain accurate records.
- Performed data entry tasks accurately and efficiently.
- Performed administrative tasks such as data entry, filing.
- Processed invoices for payment ensuring accuracy of data entry.
Customer Service Representative
Winston Benefits
Remote
10.2022 - 11.2022
- Guided clients through enrollment processes for life insurance, Medicaid, pet insurance, HSA, and FSA.
- Assisted customers with inquiries about services and products.
- Managed scheduling of dog daycare and boarding appointments.
- Provided support for pet care issues and customer concerns.
Warehouse Associate
JFC International
Linden
04.2021 - 12.2021
- Cross-trained in picking, packing, and inventory management to enhance workflow flexibility.
- Used shipment software to confirm accuracy of orders.
- Ensured quality assurance across various roles, contributing to operational consistency.
- Utilized shipment software to verify order accuracy, supporting timely deliveries.
Warehouse Associate
Expand
Stratford
02.2018 - 12.2020
- Picked 75+ lbs orders with high accuracy.
- Conducted quality assurance across multiple positions to ensure compliance with standards.
- Utilized shipment software to identify and document damaged assets during transport.
Call Center Representative
Eastern Account Systems
Danbury
03.2018 - 11.2020
- Handled inbound and outbound calls to resolve customer inquiries regarding bill payments.
- Managed high-volume inbound calls from customers seeking assistance.
- Resolved customer inquiries using company policies and procedures effectively.
- Documented customer interactions accurately in the CRM system.
Preloader/Package Handler
FedEx
Stratford
06.2017 - 11.2018
- Executed warehouse clerk duties, including picking and packing, while ensuring cleanliness of work area to support efficient operations.
- Achieved top performance as an unloader in the warehouse.
Education
Diploma -
Central High Magnet School
Bridgeport, CT, USSkills
- Virtual Outreach
- Administrative experience
- Customer service
- Microsoft Office
- Customer support
- Typing
- Quick learner
- IT
- Fast-paced worker
- Multi-tasking abilities
- Good written and oral communication
- Office experience
- Microsoft Outlook
- Microsoft Word
- Digital Customer Engagement
- Online Communication
- Data entry
- Microsoft Powerpoint
- Sales
- Customer Retention
- CRM Management
- Time management
Certification
- Driver's License
- Pallet Jack Certification
- Forklift Certification
Timeline
Digital Customer Service Representative
M&T Bank
09.2024 - Current
Customer Service Representative
Dogtopia
08.2023 - 05.2024
Data Entry
springfield park place
12.2022 - 01.2023
Customer Service Representative
Winston Benefits
10.2022 - 11.2022
Warehouse Associate
JFC International
04.2021 - 12.2021
Call Center Representative
Eastern Account Systems
03.2018 - 11.2020
Warehouse Associate
Expand
02.2018 - 12.2020
Preloader/Package Handler
FedEx
06.2017 - 11.2018
Diploma -
Central High Magnet School