Tiesha Willis
Texarkana
Summary
Dynamic Outreach Consultant with proven success at Konnect Resources, adept at engaging healthcare providers and ensuring timely audits. Skilled in Microsoft Office Suite and exceptional communication, I excel in fostering relationships and enhancing operational efficiency, driving results in customer satisfaction and service excellence.
Overview
14
14
years of professional experience
Work History
Outreach Consultant
Konnect Resources
07.2022 - Current
- Engaged with provider offices and hospitals to collect patient medical records for audits, ensuring compliance and accuracy.
- Coordinated outreach events by managing calendar and collaborating with offices, facilitating timely execution and enhancing community awareness.
- Developed outreach strategies to engage diverse community groups effectively.
- Coordinated workshops and events promoting resource awareness and accessibility.
- Collaborated with local organizations to enhance service delivery and partnerships.
Customer Service Representative
Concentrix
Wah Cantonment
10.2020 - 02.2022
- Handled inbound calls for mail-in medication orders, ensuring accurate processing and customer satisfaction.
- Explained benefits to members, enhancing their understanding and engagement with company services.
- Coordinated appointments with qualified members to enhance their engagement.
- Placed outbound calls to doctors for verification letters.
Customer Service Representative
Lincare Healthcare
Texarkana
08.2019 - 10.2020
- Delivered outstanding customer support to enhance client satisfaction and loyalty.
- Managed customer calls to facilitate accurate order placements and enhance service quality.
- Called customers to remind them to place monthly prescription orders.
Sales
Dillard's
Texarkana
11.2018 - 11.2019
- Delivered immediate customer service at entrance and point of sale.
- Coordinated with management to set quotas and goals for daily, weekly, and monthly sales.
- Enter and submit transactions at point of sales using cash/card transaction system.
- Maintained and stocked company merchandise to ensure product availability.
- Utilized Excel to maintain company information and plan efficient delivery routes.
- Performed various administrative tasks including filing documents and utilizing Microsoft Office programs.
Call Center Service Rep
Harte Hanks
Texarkana
11.2015 - 01.2018
- Delivered customer service in fast-paced environment, ensuring professionalism and customer satisfaction.
- Solve issues with client complaints via company integrated search systems.
- Informed customers of shipment problems or delays, facilitating timely resolutions.
- Contacted customers to confirm delivery dates.
Administrative Assistant
Troy's Auto Sales
Texarkana
07.2012 - 08.2015
- Communicated with customers via phone and in-person to address inquiries and resolve issues.
- Contacted customers to secure payments and distribute essential documents, enhancing cash flow and communication.
- Processing and recording payments using cash/credit transaction systems.
- Entered data into computer systems using Microsoft Office applications.
- Maintained and organized company records to ensure efficient retrieval and compliance.
Education
High school diploma -
CATS Academy
Texarkana, TX06-2010
Skills
- Virtual outreach
- CRM software proficiency
- Customer service
- Data analysis
- Data research
- Content management
- E-commerce
- Microsoft Office Suite
- Windows and Linux environments
- Epic proficiency
- Typing skills
- Communication skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Attention to detail, Proficient, 12/01/21
- Work style: Reliability, Proficient, 12/01/21
- Customer focus & orientation, Proficient, 05/01/21
- Work motivation, Proficient, 12/01/20
- Sales skills, Completed, 06/01/21
- Call center customer service, Proficient, 06/01/21
- Customer service, Proficient, 05/01/21
Timeline
Outreach Consultant
Konnect Resources
07.2022 - Current
Customer Service Representative
Concentrix
10.2020 - 02.2022
Customer Service Representative
Lincare Healthcare
08.2019 - 10.2020
Sales
Dillard's
11.2018 - 11.2019
Call Center Service Rep
Harte Hanks
11.2015 - 01.2018
Administrative Assistant
Troy's Auto Sales
07.2012 - 08.2015
High school diploma -
CATS Academy