Mahogony Scott
Jacksonville
Summary
Results-oriented IT professional with over 10 years of management experience in the medical industry. Expertise in technical support, Microsoft 365, and EMR systems, dedicated to improving operational efficiency and client satisfaction. Proficient in assisting clients with daily living activities, maintaining organized environments, and providing emotional support to enhance overall wellness.
Overview
14
14
years of professional experience
Work History
Direct Care Professional
Family First Solutions
Jacksonville
11.2025 - Current
- Supported clients in daily living activities, fostering independence and preserving dignity.
- Delivered compassionate support to clients, enhancing their quality of life.
- Administered medications according to care plan and directions.
- Documented client progress and care provided, ensuring continuity of care.
Field Service Technician
TEKsystems
Jacksonville
09.2023 - 09.2024
- Processed Medicaid AFB, MAD 608, RMB, and RMC applications to determine eligibility for governmental assistance, facilitating access to necessary support.
- Contacted NM residents to collect information for benefit renewal verification, ensuring compliance with eligibility requirements.
- Documented accurate data into software systems, ensuring timely application processing and maintaining team accuracy above 85%.
Assistant Manager
Family Dollar
Albuquerque
02.2023 - 05.2023
- Generated consistent daily revenue of $18,000 by monitoring store activity and guiding staff in upselling products.
- Assisted the General Manager in decreasing store loss from 38% to below 10% by monitoring and collecting inventory and implementing a new and efficient plan of action.
- Trained 4 new employees on operating system, including loans and tender reports, enhancing team knowledge and operational efficiency.
Solo Provider
Agency For Persons With Disabilities
Jacksonville
09.2018 - 01.2023
- Implemented individualized care plans based on client needs and preferences.
- Coordinated care services by collaborating with healthcare professionals to align client needs with appropriate interventions.
- Monitored medication administration to ensure compliance with prescribed schedules.
- Documented client progress and daily activities to ensure continuity of care and support individualized plans.
- Facilitated community engagement activities to enhance clients' social skills and foster connections.
- Maintained accurate documentation of client behavior, progress notes and incident reports.
- Adhered to established policies, procedures and regulations while maintaining confidentiality at all times.
Medical Assistant/Team Lead
UFJHI
Jacksonville
03.2012 - 03.2017
- Led team of 9 providers to troubleshoot desktop and inscription programming issues, enhancing operational efficiency.
- Monitored daily cash management, verifying documentation accuracy for High Revenue office to ensure compliance.
- Calibrated office equipment, ensuring proper documentation of quality control standards.
Medical Laboratory Technician
Quest
Jacksonville
10.2011 - 03.2012
- Monitored and troubleshot medical equipment maintenance, upholding quality control standards.
- Set up, calibrated and maintained medical equipment and devices, ensuring optimal functionality for site operations.
- Inscribed crucial data into patients' electronic medical records, ensuring accurate documentation and reliable test results.
Education
Google IT Support Professional Certificate -
Merit America
Albuquerque, NM08-2023
Associate of Arts - Medical Informatics
Fortis College
Jacksonville, FL03-2011
Skills
- Care planning
- Case management
- User training
- Customer Service
- Accurate documentation
- Data entry accuracy
- Time management
- Windows
- Linux
- Domain Name System (DNS)
- System Administration
- Desire to Learn
- Adaptability
- Interpersonal Skills
- Effective Communication
- Detail Oriented
- Delegation
- CRM
Education Certificates Certifications
- Merit America, 08/23
- Google IT Support Professional Certificate, 06/23, Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification.
- Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts.
Timeline
Direct Care Professional
Family First Solutions
11.2025 - Current
Field Service Technician
TEKsystems
09.2023 - 09.2024
Assistant Manager
Family Dollar
02.2023 - 05.2023
Solo Provider
Agency For Persons With Disabilities
09.2018 - 01.2023
Medical Assistant/Team Lead
UFJHI
03.2012 - 03.2017
Medical Laboratory Technician
Quest
10.2011 - 03.2012
Google IT Support Professional Certificate -
Merit America
Associate of Arts - Medical Informatics
Fortis College