Michelle Kennedy
Sisters Supportive Living
New Franklin,MO
13
years of professional experience
Dedicated Direct Care Professional with over 6 years of experience in patient care and support. Proficient in crisis intervention and individualized care planning, committed to fostering independence and dignity in clients.
Experienced with providing daily living assistance and emotional support to clients. Utilizes effective communication and compassionate care to foster safe and supportive environment. Track record of maintaining accurate documentation and adhering to care protocols.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Direct Care Professional
6 Years 4 Months- Provided personal care support, ensuring safety and comfort for residents.
- Assisted individuals with daily living activities, promoting independence and dignity.
- Developed and implemented individualized care plans tailored to residents' needs.
- Coordinated recreational activities, enhancing social engagement and community involvement.
- Engaging consumers in community outings of their choice.
- Positive Behavior Support using professional interactions with clients and family.
- Following confidentiality/HIPPA Policy.
- Following and administering all schedules of treatment and adaptive equipment.
- Medication specialist (ordering, scheduling and PRN)
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monthly QA
- Maintained accurate records of client progress, medication administration, and incident reports to ensure effective communication among team members.
- Monthly SME ordering and quality control
- Upheld ethical standards in all aspects of care provision, maintaining confidentiality and respecting the dignity of each individual client.
- Filing monthly paperwork and medical correspondence.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Maintained clean, safe, and well-organized patient environment.
- Encouraged self-advocacy skills in clients by guiding them through various decision-making processes related to their care plans.
- Transported clients to medical and dental appointments to provide support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Scheduled daily and weekly care hours for client caseload.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Completion of all files with trainings/meetings of co-workers as supervisor instructed.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Overnight Cashier
6 Years 10 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balancing throughout shifts.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Monitored merchandise for theft or discrepancies, ensuring security protocols were followed.
- Collaborated with overnight team to restock shelves and organize inventory effectively.
- Trained new cashiers on operating procedures and company policies.
- Implemented strategies to reduce wait times during peak hours, improving workflow efficiency.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Balanced cash drawers accurately at the beginning and end of each shift without discrepancies.
- Participated in routine employee training sessions to stay current on company policies, procedures, products, services, and promotions offered at the store level.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Assisted in restocking shelves and merchandise displays, ensuring product availability throughout the night.
- Maintained strict security protocols to protect cash, customers, and store assets.
- Ensured store security by following safety protocols, including locking doors after hours and monitoring surveillance cameras as needed.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Pushed out large amounts of new stock during slower overnight hours.
- Delivered expert, friendly service to serve every customer need.
- Enhanced customer satisfaction by providing efficient and professional service during overnight shifts.
- Promoted a welcoming atmosphere for all customers entering the store during late-night hours.
- Demonstrated strong attention to detail when handling cash transactions to minimize errors in daily reconciliations.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Medical Secretary
- Awarded Link to the Future Award
- Awarded Overall Workplace Readiness Award
- Honor Roll Fall 200
- 3.75 GPA
- magna cum laude graduate
- Research Project: Communications, 100% on project
GED
- Honoree of GED program
Skills
Teamwork and cooperation
Compassionate caregiving
Bathing assistance
Patient care
First aid and safety
Grooming assistance
Dressing assistance
Individualized service planning
Professional boundaries
Social skills development
Emotional support
Client documentation
Meal preparation
Feeding assistance
Confidentiality adherence
Self-care and resilience
Medication administration
Transfer techniques
Family collaboration
Behavioral management
Traumatic brain injury care
Geriatric care
Behavior redirection
Multicultural sensitivity
Life skills training
Diabetes management
Mobility assistance
Autism spectrum support
Care plan management
Community integration
Care plan assessment
Hygiene maintenance
Recreational activities
Continuing education
Progress documentation
Mental health care
Physical therapy support
Epilepsy management
Developmental disability care
Clinical quality program standards
Toileting assistance
State regulations
Compassionate client care
Client safety and first aid
First aid and CPR
Nutritional support
Personal care assistance
Quality program protocols
Community activities
Problem-solving
Time management
Multitasking and organization
Daily living support
Direct patient care
Team collaboration
HIPAA compliance
Health and safety requirements
Active listening
Adaptability and flexibility
Verbal and written communication
Case documentation
Behavioral support
Patient education
Transportation
Relationship building
Positive reinforcement
Patient assessments
Client advocacy
Conflict resolution
Goal setting
Client transportation
Client support
Safety monitoring
ADL support
Record keeping
De-escalation techniques
Crisis management
Report writing
Cultural awareness
Emotional intelligence
Disability awareness
Nutrition
Medical records management
Care delivery
EMR / EHR
Medical office administration
Indirect patient care
Chronic disease management
Report generation
Support plan management
Hygiene assistance
Therapeutic instruction
Community integration support
Health services
Healthcare
Timeline
Direct Care Professional
Sisters Supportive Living
02.2020 - CurrentRead More
Overnight Cashier
Walmart
03.2013 - 01.2020Read More
Metro Business College
Medical Secretary
Read More
Morgan County High School
GED
Read More