Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mahonou Gounou

Salt Lake City,Utah

Summary

Almost dix (10) of experiences working in the airport (Salt Lake City International Airport) and the aviation as Ramp Agent-Customer Service at Skywest Airlines, Cabin Service Lead at DAL Global Services and Unifi and Passenger Services Agent at Prospect Airport Services.

-Demonstrated ability to work collaboratively within diverse teams while also capable of independent decision-making.

Overview

9
9
years of professional experience

Work History

Senior Pretreatment Sampler / Inspector

Salt Lake City Corporation / Pretreatment Program
Salt Lake City, UT
06.2020 - Current
  • Assisted in the preparation of sample materials for customer evaluations.
  • Maintained and updated records of sampling activities.
  • Conducted quality control tests to ensure samples meet standards.
  • Ensured compliance with safety regulations during sampling operations.
  • Collaborated with team members to develop strategies for collecting high-quality samples.
  • Troubleshot problems that arose during the sampling process.

Ramp Agent - Customer Service

SkyWest Airlines
Salt Lake City, UT
05.2021 - 08.2023
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Safeguard baggage from damage, loss, and weather.
  • Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Checked flight manifests to ensure accuracy of luggage loaded onto planes.
  • Organized baggage carts for loading onto planes accurately according to airline specifications.
  • Communicated effectively with ground crew members to ensure smooth operation of flights.
  • Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Operated a variety of motorized vehicles, such as tugs, belt loaders, and forklifts. Safely and efficiently around airport premises.
  • Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Operated baggage scanners to ensure baggage is routed correctly to passengers' destination.
  • Practice safety-conscious behaviors in all operational processes and procedures.

Cabin Service Cleaner - Lead

DAL Global Service - Unifi
Salt Lake City, UT
08.2020 - 05.2021
  • Cleaned and stocked aircraft cabins with amenities such as pillows, blankets, magazines, headphones and other items.
  • Swept and mopped aisles between seats to ensure they were free of dirt or debris.
  • Vacuumed carpets in the aisles and galleys of the plane.
  • Sanitized lavatories using approved cleaning agents according to airline standards.
  • Checked seatbelts for proper working order and replaced any that were damaged or broken.
  • Conducted final inspections of all aircraft cabins prior to passengers boarding flights.
  • Reported any lost items found during cleaning process to supervisor for return to passenger.
  • Followed safety protocols while handling hazardous materials such as chemical cleaners.
  • Operated various types of equipment including vacuum cleaners, mop buckets, duster poles.
  • Ensured compliance with company policies and procedures relating to cabin service duties.
  • Performed general housekeeping tasks such as wiping down surfaces, sweeping floors.
  • Completed daily checklists detailing tasks completed throughout shift on each aircraft assigned.
  • Attended team meetings with supervisors providing feedback on areas needing improvement.
  • Removed trash from receptacles and seat pockets and replenished aircraft supplies.
  • Cleaned tray tables and windows and rearranged magazines to be presentable.
  • Vacuumed floors and cleaned aircraft's cockpit.
  • Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.

Process Operator III

Cookietree Bakeries
Salt Lake City, UT
11.2015 - 05.2020
  • Made different kinds of cookies (Mixing and Prescale by following Instructions, Recipes and Procedures)

Passenger Service Agent & Baggage Handler

Prospect Airport Prospect
Salt Lake City, UT
09.2017 - 03.2020
  • Greeted passengers and assisted with their inquiries.
  • Provided assistance to passengers with limited mobility.
  • Verified identification of passengers for security purposes.
  • Passenger Services Assistance:

-Wheelchair Assistance.

-Unaccompanied Minors Escort Service

- Baggage Services

-Interpreters

-Use signaling devices to communicate with co-workers.

-Escort passengers and special needs customers safely and courteously.

.

Education

Associate of Applied Science - Computer Sciences And Information Systems

Salt Lake Community College
Salt Lake City, UT
08-2018

Bachelor of Science - Water And Environmental Sanitation

International Institute of Water And Environment
Ouagadougou / Burkina Faso (West Africa)
01-2015

Associate of Science - Civil Engineering

University of Poitiers
Poitiers (France)
07-2003

High School Diploma -

Modern High School
Grand Bassam / Ivory Coast (West Africa)
07-2001

Skills

  • Brand awareness development
  • Creativity and Innovation
  • Teamwork and Cooperation
  • Quality Control Management

Languages

English
Full Professional
French
Full Professional

Timeline

Ramp Agent - Customer Service

SkyWest Airlines
05.2021 - 08.2023

Cabin Service Cleaner - Lead

DAL Global Service - Unifi
08.2020 - 05.2021

Senior Pretreatment Sampler / Inspector

Salt Lake City Corporation / Pretreatment Program
06.2020 - Current

Passenger Service Agent & Baggage Handler

Prospect Airport Prospect
09.2017 - 03.2020

Process Operator III

Cookietree Bakeries
11.2015 - 05.2020

Associate of Applied Science - Computer Sciences And Information Systems

Salt Lake Community College

Bachelor of Science - Water And Environmental Sanitation

International Institute of Water And Environment

Associate of Science - Civil Engineering

University of Poitiers

High School Diploma -

Modern High School
Mahonou Gounou