Summary
Overview
Work History
Education
Skills
Websites
Research Intrests:
Leadership Experience
Certification
Languages
Timeline
Generic

Mahtab Farzanehnejad

Corvallis,OR

Summary

Dedicated and customer-focused professional with a strong objective of securing a Customer Service position within a biomedical company. Leveraging excellent communication skills, technical knowledge, and problem-solving abilities to drive customer satisfaction and provide exceptional support. Seeking an opportunity to utilize expertise in enhancing customer experiences and contributing to the success of the organization.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Bioengineer Intern

Splendid Dentistry
03.2024 - Current
  • Conducted sterilization qualification and maintenance for used/new dental products
  • Performed sterilization validation for radiation-sterilized products, leveraging experience with X-ray machines to ensure precise dose setting and quarterly dose audits
  • Conducted dose audit failure investigations and EO biological indicator sterility positive investigations to ensure product safety and compliance.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Contributed to positive work environment by actively participating in team-building activities.

Teaching Assistant

University of California, Riverside
04.2023 - 12.2024
  • Scaled 60 undergraduate students on their projects and homework during TA office hours and assisted in the development of their projects
  • Supported the students with their questions and guided them and improved their projects up to %80
  • Mentored the students to develop their projects and creative ideas for their final research project.
  • Supported classroom activities, tutoring, and reviewing work.
  • Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.

Student Assistant

University of California, Riverside
07.2023 - 09.2023
  • Provided students with resources and guidance in student ID cards, complying with university policies and protocols
  • Managed the issuance and assurance of distribution of faculty and staff access cards
  • Supported team with card access inquiries and technical issues and was Responsible for capturing and processing passport and student ID photos.
  • Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
  • Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
  • Enhanced office efficiency by organizing and maintaining files, records, and resources.
  • Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
  • Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.

Education

Master's -

University of California, Riverside
Riverside, CA
06.2024

Bachelor's -

IAU Urmia
07.2021

Skills

  • Microsoft Office (Excel, Word, PowerPoint)
  • Googles Suite
  • Multisim
  • MATLAB
  • Eagle Soft
  • Teamwork and Collaboration
  • Goal-oriented mindset
  • Team Collaboration
  • Problem-Solving
  • Outstanding communication skills
  • Project Management

Websites

Research Intrests:

Medical Devices: Magnetic Resonance Imaging, CT-Scan, Testing & Calibration of Incubators, Blood Pressure Equipment Monitors and their battery safety, Dental Equipment, Sonic, and Sterilization methods.

Leadership Experience

Leadership Experience Customer Service Representative NIPOC (Network of Iranian Professionals of OC) Irvine, CA April 2021 - Present

  • Managed customer service operations, ensuring high levels of customer satisfaction.
  • Developed and implemented training programs for new staff to enhance customer support capabilities.
  • Coordinated with various departments to resolve customer issues efficiently.

Volunteer Coordinator Iranian Women Foundation Irvine, CA April 2021 - Present

  • Organized and led volunteer initiatives focused on community support and engagement.
  • Developed training programs for new volunteers, enhancing their skills and effectiveness.

Bioengineering Community of UCR, Riverside, CA, Graduate Student, 01/2023, 12/2023, 

  • Organized and contributed to events for the graduate student community, collaborating with Ph.D. students and faculty members.
  • Increased event quality from 60% to 75% by engaging with the right audience and promoting events effectively.

Certification

  • ISO 13485, FDA 21, ISO 9000
  • Certified Customer Service Professional (CCSP)
  • Familiarity with CQE standards

Languages

English
Full Professional
Persian
Native or Bilingual
Turkish
Professional Working

Timeline

Bioengineer Intern

Splendid Dentistry
03.2024 - Current

Student Assistant

University of California, Riverside
07.2023 - 09.2023

Teaching Assistant

University of California, Riverside
04.2023 - 12.2024

Bachelor's -

IAU Urmia

Master's -

University of California, Riverside

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Mahtab Farzanehnejad