Mahtab Parsamehr
Atlanta,GA
Summary
Technical support professional with a B.S. in Computer Science and experience troubleshooting enterprise systems, supporting users, testing workflows, and documenting technical issues. Hands-on experience troubleshooting REST APIs, HTTP requests, authentication, JSON payloads, and application issues using Postman, Python, PostgreSQL, and Linux.
Overview
1
1
Certification
3
3
years of professional experience
Work History
IT Project Coordinator
Traditions Health Care
05.2022 - 07.2024
- Supported enterprise technology implementations and troubleshot system workflows, call routing, user access, permissions, and configuration issues.
- Performed system testing and validation and coordinated resolution of technical issues and integration requirements with internal teams and vendors.
- Documented operational workflows, procedures, user guides, and training materials and supported users during system rollouts.
IT Help Desk Support
Homestead Hospice & Palliative Care
10.2021 - 05.2022
- Provided technical support for hardware, software, account access, connectivity, and enterprise application issues.
- Troubleshot workstation, application, and network issues; managed user access through Active Directory, documented troubleshooting activity, and escalated complex issues.
Education
B.S. - Computer Science
Georgia State University
05-2024
Skills
- REST APIs
- HTTP
- JSON
- Postman
- API Troubleshooting
- Authentication
- Request/Response Analysis
- Issue Reproduction
- Error Analysis
- Log Review
- Escalation
- Python
- PostgreSQL
- SQL
- Linux
- Git/GitHub
- Jira
- Active Directory
Projects
- AI Support Diagnostic & Resolution Toolkit | Python, REST APIs, HTTP : Built a Python toolkit to test API endpoints and identify HTTP, authentication, connection, and request failures, including simulated 401 Unauthorized scenarios; generated troubleshooting recommendations and CSV/text reports.
- AI SaaS API Support Suite | Postman, REST APIs, JSON : Built and tested API workflows for health checks, authentication, profiles, models, and chat requests using Postman environments and automated tests; analyzed status codes, headers, endpoints, credentials, JSON payloads, and responses.
- SaaS Incident PostgreSQL Analytics | PostgreSQL, SQL : Built a relational database for SaaS support incidents and used SQL queries to investigate incident and troubleshooting data.
Certification
- Google: Tools of the Trade: Linux and SQL - 06/2025
- Google: Foundation of Cybersecurity - 05/25
- Google: Connect and Protect: Networks and Network Security - 06/2025
- IBM: Introduction to Cybersecurity Tools & Cyberattacks - 04/25
Timeline
IT Project Coordinator
Traditions Health Care
05.2022 - 07.2024
IT Help Desk Support
Homestead Hospice & Palliative Care
10.2021 - 05.2022
B.S. - Computer Science
Georgia State University