Mahwish Shabbir
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
8
8
years of professional experience
Work History
Branch Operations Manager
Habib Bank Limited
05.2023 - 10.2024
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Leading staff by implementing trainings and ensuring compliance and risk mitigation.
- Supervising staff in operation such Account Opening, Foreign Currency, Locker's Operations and Customer Care.
- Direct requests and unresolved issues to the designated resource.
- Maintain and control confidential files and records,
- Oversaw administration of the branch and service quality.
- Collaboration with internal stakeholders to identify and mitigate operational risk,
Customer Services Officer
Habib Bank Limited
11.2017 - 05.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Customer handling and managing Branch Operations
- Selling of Consumer Products
- Account Opening
- Locker Operations
Cash Officer
Habib Bank Limited
12.2016 - 10.2017
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Cash in charge ensuring the cash inflow and outflow smoothly
- Foreign Currency and Remittance Dealing
- Scrutinising the voucher and JRC report Checking
Education
Graduate Certification - Supply Chain Management - Global
Durham College
Oshawa, Canada01.2025
Master in Business Administration - Management Sciences
National College Of Business Administration & Economics
Lahore, Pakistan01.2019
Bachelor of Science - Math, Statistics & Computer Science
University of The Punjab
Lahore, Pakistan01.2016
Intermediate in Computer Science - Math, Statistics & Computer Science
Islamia College & Women University Lahore
Lahore, Pakistan01.2014
High School Diploma -
Board of Intermediate & Secondary Education
Lahore, Pakistan01.2012
Skills
- Strategic planning
- Branch operations management
- Staff supervision
- Customer service
- Compliance reporting
- Team development and performance management
- Risk management and compliance
- Process improvement and implementation
- Time management and organizational skills
- Opening and closing procedures
- Proficiency in Banking software including Mysis, Oracle, Symbol, CAS and MS Office
Language
English (Fluent), Urdu, Punjabi
Professional Summary
Results-driven Branch Operations Manager with almost2 years of experience in managing banking operations, leading teams, and delivering exceptional results. Proven track record of improving processes, reducing risks, and enhancing customer satisfaction.
Timeline
Branch Operations Manager
Habib Bank Limited
05.2023 - 10.2024
Customer Services Officer
Habib Bank Limited
11.2017 - 05.2023
Cash Officer
Habib Bank Limited
12.2016 - 10.2017
Graduate Certification - Supply Chain Management - Global
Durham College
Master in Business Administration - Management Sciences
National College Of Business Administration & Economics
Bachelor of Science - Math, Statistics & Computer Science
University of The Punjab
Intermediate in Computer Science - Math, Statistics & Computer Science
Islamia College & Women University Lahore
High School Diploma -
Board of Intermediate & Secondary Education
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