Mai Huynh
Lakewood,CO
Summary
As an accomplished consultant possessing over 8-10+ years of professional experience in the realm of change management, my scope of expertise spans, but is not restricted to, strategic analysis and tactile operational efforts and leadership engagement. My extensive knowledge covers a wide array of business processes, systems, roles, and structures, rendering me a multifaceted asset in this swiftly evolving sphere. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Practice Transformation/Performance Improvement Consultant
Physician Health Partners
08.2016 - Current
- Managing 20+ individual practice quality teams and ongoing performance improvement initiatives and projects
- Created comprehensive reports detailing project progress, challenges encountered, and recommended next steps toward achieving desired results.
- Proven ability to motivate teams to achieve defined deliverables with exceptional capability to review, analyze systems and processes and interpret performance reports to make independent decisions and recommendations that adhere to regulatory programs.
- Assessed organizational culture to recommend changes that supported a high-performance and value based care programs.
- Provided expert consultation services to executive-level stakeholders on matters related to organizational strategy and goals.
- Established clear communication channels between all parties involved in performance improvement efforts, ensuring alignment and shared understanding of objectives.
- Developed customized performance improvement strategies for clients, resulting in increased efficiency and effectiveness.
- Developed strong professional relationships with industry stakeholders, fostering collaboration and enhancing business opportunities.
EPIC MGH Clinical Project Analyst
Partners in Healthcare- Massachusetts General Hospital
07.2015 - 07.2016
- Developed and managed and coordinated organization-wide efforts to ensure organization readiness activities of the Health Electronic Epic health record system integration throughout all the departments at Mass General Hospital
- Monitor organizational system workflow changes to strengthen access to quality-integrated healthcare
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
EPIC Go-Live Practice Assistant Support
Brigham & Women's Hospital
05.2015 - 07.2015
- Provided contracted elbow support for BWHC Epic Cadence system designed for front desk end users on the Ambulatory OB/GYN unit practice floors during Epic Go-Live implementation
- Ensure sufficient coverage support across sub-division during go-live transition.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Developed and implemented strategies to streamline office operations offering technical support and troubleshoot issues
EPIC BWHC Training Project Analyst
Brigham & Women's Hospital
10.2014 - 04.2015
- Contracted to coordinate and support all aspects of the Epic project training implementation ensuring 14,000 professional employees are fully registered and properly trained before Partners BWHC EHR go-live
- Played a key role as a Database Administrator and lead training enrollment advisor to provide security mapping training roles to application module
- Interacted extensively with department leaders to validate, monitor and track students training
- Maintained all operational activities necessary for over 25 departments
- Presented project data, analyses, and updates to leadership independently as requested.
Project Manager-Intern
Brigham & Women's Hospital
05.2014 - 09.2014
- Spearheaded the strategic planning and execution of multiple projects implementation for the Nursing Director of the Ambulatory Obstetrics & Gynecology Division
- Documented and analyzed current business processes of patient care survey satisfaction
- Coordinated and Facilitated meetings to collaborated with executive leaders and key stakeholders to identify gap workflow analysis
- Monitor organizational system workflow changes to strengthen access to quality-integrated healthcare
- Provided an effective liaison between the business departments, the project Steering Committee and the information Services department, as well as external vendors providing IS related application project management services.
Education
Master of Science - Healthcare Administration
Regis College
Boston, MA01.2014
Bachelor of Science - Business Administration And Management
Metro State University
Denver, CO01.2010
Skills
- Strategic Planning
- Negotiation/ Oversight
- Project Management
- Change Management
- Health Care Quality Program Management
- Business Process Improvement
- Value Base Payment Models
- Risk and Regulatory Compliance
- Stakeholder Management
- Organizational Development
- KPI Tracking
- Lean Six Sigma
Awards
- Mass General Hospital Leadership & Innovation Award
- Greenbelt LEAN Six Sigma
- NRCPT certification
- PHP Compliance Board member
References
AVAILABLE UPON REQUEST
Timeline
Practice Transformation/Performance Improvement Consultant
Physician Health Partners
08.2016 - Current
EPIC MGH Clinical Project Analyst
Partners in Healthcare- Massachusetts General Hospital
07.2015 - 07.2016
EPIC Go-Live Practice Assistant Support
Brigham & Women's Hospital
05.2015 - 07.2015
EPIC BWHC Training Project Analyst
Brigham & Women's Hospital
10.2014 - 04.2015
Project Manager-Intern
Brigham & Women's Hospital
05.2014 - 09.2014
Master of Science - Healthcare Administration
Regis College
Bachelor of Science - Business Administration And Management
Metro State University
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