Mai Le
Humble,TX
Summary
Prospective nursing student with a strong commitment to delivering exceptional patient care, leveraging compassionate communication and clinical skills to enhance patient experiences. Eager to contribute effectively within a healthcare team to improve overall patient outcomes.
Seeking to apply dedication to patient-centered care and eagerness to learn in supporting the healthcare team and enhancing patient outcomes at Encompass Health.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Anthony Vince Nail Salon
Cleveland, OH
01.2013 - 01.2024
- Oversaw daily operations and achieved monthly sales growth, reaching $150,000.
- Coordinated assignments for 32 employees to accommodate the needs of 200 clients daily.
- Executed a profitability analysis, boosting profits by 5% within six months.
- Implemented a money-back guarantee policy to ensure customer satisfaction.
Customer Services
National Citizen Bank
Cantho, Vietnam
01.2011 - 01.2013
- Generated monthly and quarterly financial analysis reports.
- Acquired new business accounts, upheld and cultivated current ones.
- Facilitated daily cash transactions amounting to $500,000.
- Ensured excellence in service delivery to clients.
Assistant Manager/Manicurist
Family Business
Cleveland, OH
01.2005 - 01.2011
- Scheduled/confirmed client appointments and resolved service issues.
- Provided prompt and friendly services to clients.
- Generated an average of $2,000 per day in income and repeated business through excellent customer service.
Education
BBA - Finance
Cleveland State University
Cleveland, OH01.2007
Skills
- Patient Care and Assistance
- Proficient in Relationship Building
- Team Collaboration & Support
- Infection Control & Hygiene Practices
- Transport and Relay Patient Concerns
- Detailed orientation
Certification
Basic Life Support (BLS) by American Heart Association, 12/2024
eCard Code 255415906195
VOLUNTEER
- Assisted in food preparation and the caretaking of children at an orphanage in Vietnam.
- Accompanied patients and basic care in a hospital in Vietnam.
Languages
English
Full Professional
Vietnamese
Native/ Bilingual
Timeline
Assistant Manager
Anthony Vince Nail Salon
01.2013 - 01.2024
Customer Services
National Citizen Bank
01.2011 - 01.2013
Assistant Manager/Manicurist
Family Business
01.2005 - 01.2011
BBA - Finance
Cleveland State University
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