Mai Lor
Sacramento,CA
Summary
Dynamic Produce Account Representative at NorCal Produce, adept at enhancing account retention and driving revenue growth through personalized service and proactive communication. Skilled in streamlining order fulfillment and analyzing accounts for issues, I foster strong client relationships while implementing customized solutions to meet diverse needs.
Overview
11
11
years of professional experience
Work History
Produce Account Representative
NorCal Produce
12.2014 - Current
- Assisted clients with inquiries, providing timely and accurate information.
- Supported account management processes through data entry and documentation.
- Collaborated with team members to resolve customer issues efficiently.
- Maintained organized records of client interactions and transactions.
- Processed orders and ensured proper fulfillment of client requests.
- Learned company products and services to better assist customers.
- Adapted quickly to new systems and tools for improved service delivery.
- Contributed to team meetings, sharing insights on customer feedback trends.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Implemented customized account plans to meet individual client needs.
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
Skills
Increased account retention and repeat orders through personalized service and proactive communication
Streamlined order fulfillment process by improving coordination between logistics and sales teams
Contributed to year-over-year revenue growth by identifying upselling opportunities within existing accounts
Timeline
Produce Account Representative
NorCal Produce
12.2014 - Current
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