Mai Vang
Milwaukee,WI
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Amazon
Pewaukee , Wisconsin
03.2023 - Current
- Operated scanners, computers, and other equipment to track orders.
- Organized and maintained cycle count records.
- Stow items
Data Entry Clerk
Target Corporation
Minneapolis, Minnesota
02.2020 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Document Review Specialist
Major, Lindsey & Africa
Minneapolis, Minnesota
02.2018 - 10.2022
- Reviewed legal documents for accuracy and completeness.
- Analyzed data from documents to identify discrepancies or errors.
- Data entry
Education
Florida Technical College
Orlando, FL05-2026
Skills
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Information Security
- Call Management
- Data Collection
- Consultative Sales
- Data Entry
- Paperwork Processing
- Scheduling
- Sales expertise
- Product Sales
- Critical Thinking
- Positive and professional
- Microsoft Office expertise
- Customer Education
- Microsoft Outlook
- Retail Marketing
- Technical Support
- Problem Resolution
- Grammar
- High-energy attitude
- Order Processing
- Researching
Timeline
Warehouse Worker
Amazon
03.2023 - Current
Data Entry Clerk
Target Corporation
02.2020 - 10.2022
Document Review Specialist
Major, Lindsey & Africa
02.2018 - 10.2022
Florida Technical College