Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mai Vang

Fresno,CA

Summary

Team player with exceptional presentation and interpersonal skills, looking to join a company in an entry-level customer service position. Offering a strong work ethic, willingness to learn, verbal and written communication skills, and strong customer skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

07.2023 - Current
  • Participate as a member of the IDT (interdisciplinary team in ongoing participant assessment and monitoring. Report on personal care.
  • Provide personal care assistance that will maintain the independence of the PTP to conduct activities of daily living, including toileting, showers, eating and grooming.
  • Assist in maintenance of physical activity, exercise and walking.
  • Assist in identifying signs and symptoms indicating physical, emotional, or behavioral change in participants and reporting these signs to staff, doctor, and teams
  • Report any changes in skin integrity, bowel and bladder status, food/fluid intake, or change in ambulation.
  • Maintain confidentiality of all patients information (HIPPA).
  • Adhere to and support the center’s policies, practices, and procedures.
  • Escort patient to medical, dental, optometry, rehabilitation, and other appointments as necessary
  • Be flexible for any change of hours or assignment.

Pharmacy Technician

Blue Shield of California
11.2024 - 03.2025
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Answer incoming calls regarding inquiries about prescription claims and prior authorization requests for doctors.
  • Assist with pharmacy insurance inquiries related to member plans, such as MOP, plan exclusions, or provide redirection if necessary.
  • Outbound call to update pharmacy records regarding changes to medication coverage for the past years.
  • Inform the member of any new medications added during this period.
  • Gently address any questions or inquiries the member may have regarding their insurance coverage.

Reedley Home Care, CNA
02.2023 - 05.2023
  • Provides for activities of daily living by assisting with serving meals, feeding patients, ambulating, turning, and positioning patients
  • Assist patients to shower according to days and times
  • Document the patient’s chart

Mail carrier

Upsp
06.2020 - 10.2020
  • Provide excellent customer service while delivering mail to residents.
  • Responsible for safe and efficient mails delivery to the customer
  • Collects any outgoing or incoming mail from customers.
  • Sorts mail, and parcels according to zip code
  • Sell stamps, supplies, and money orders if necessary

Pharmacy Technician

Rx Reliefs
08.2018 - 03.2020
  • Depending on the Staffing assignment my job can be different depending on the job site assignment.
  • Receiving, shipping, and scanning medication orders for incoming and outgoing
  • Dispensing and packaging medication in a timely manner for customers depending on their needs. (Manually or bubble pack according to customer intake)
  • Type prescriptions and fills as needed
  • Inventory always while working.
  • Data entry, call doctors’ offices, and insurance for any further need questions necessary to process the order.
  • Cash handling and register, computer, and fax machine

Education

Sanger Adult SCHOOL, VALLEY ROP can PROGRAM
Sanger, CA
05.2023

Associate of Science - Pharmacy Technology

SJVC
Fresno, CA

High School Diploma - undefined

Duncan High School
Fresno, CA

Skills

  • Knowledge of Medical terminology
  • Computer skills
  • 45wpm
  • Multi-tasking skills
  • Bilingual- Hmong and English
  • HIPPA/Law and Ethics
  • Inventory control
  • Pharmaceutical calculations
  • Data entry, and documentation
  • Knowledge of relevant nursing care
  • Team Player

Languages

Hmong
Full Professional

Timeline

Pharmacy Technician

Blue Shield of California
11.2024 - 03.2025

07.2023 - Current

Reedley Home Care, CNA
02.2023 - 05.2023

Mail carrier

Upsp
06.2020 - 10.2020

Pharmacy Technician

Rx Reliefs
08.2018 - 03.2020

Associate of Science - Pharmacy Technology

SJVC

High School Diploma - undefined

Duncan High School

Sanger Adult SCHOOL, VALLEY ROP can PROGRAM
Mai Vang