Mai Vang
Brooklyn Park,MN
Summary
Highly-motivated employee with customer service, multitasking and time management abilities with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills within fast-paced, high-volume settings. Seeking new opportunities to expand my skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
PTSR II - Mail Order/Specialty Pharmacy Technician
Fairview Pharmacy Services
Minneapolis, MN
10.2024 - 10.2025
- Managed medication preparation and dispensing for complex specialty therapies.
- Trained and mentored junior technicians on operational best practices and safety protocols.
- Ensured compliance with regulatory standards in the handling of specialty medications.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Achieved recognition for outstanding performance, consistently exceeding established goals and expectations in the specialty pharmacy technician role.
- Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
- Supported pharmacists in conducting comprehensive medication reviews, improving patient safety and therapeutic outcomes.
- Delivered exceptional customer service, addressing questions or concerns regarding medications, insurance coverage, and co-payments in a timely manner.
- Managed high-pressure situations effectively by maintaining composure while prioritizing tasks during peak hours of operation.
- Maintained patient confidentiality by adhering to HIPAA regulations and other privacy guidelines.
- Participated in interdisciplinary team meetings to align treatment strategies with patient needs.
- Developed educational materials for patients regarding medication administration and side effects.
PTSR I - Mail Order/Specialty Sales Representative
Fairview Pharmacy Services
Minneapolis, MN
11.2022 - 10.2024
- Provided customer service to patients by refilling prescriptions and transferring calls to the correct team as appropriate.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Managed customer inquiries regarding prescription status or insurance coverage issues.
- Verified accuracy of patient information to ensure proper billing procedures were followed.
- Assisted in training new employees on pharmacy procedures.
Guest Advocate
Target
Brooklyn Park, MN
05.2020 - 06.2021
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Organized incoming shipments of merchandise according to established guidelines.
- Answered customer inquiries regarding store policies and procedures.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Maintained an organized workspace while stocking merchandise.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Processed online orders using point-of-sale systems.
- Resolved customer complaints in a professional manner.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Assisted other departments when needed to maintain efficient operations.
- Maintained up-to-date knowledge of store promotions and advertised items.
General Assembly Worker
Meyers
Brooklyn Park, MN
06.2015 - 10.2019
- Worked at a fast and steady pace to meet production goals.
- Used hand and power tools to assemble and pack customer products.
- Ran high security lines for high-end customer products.
- Kept workstations organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Worked closely with supervisors to ensure production goals were met daily.
- Organized supplies and materials needed for assembly operations.
- Utilized automated machines to assist with the assembly of parts and components.
- Performed quality checks on finished products to ensure accuracy.
Meetings and Event Set-up
St. Catherine University
St. Paul, MN
08.2015 - 05.2019
- Responded promptly to inquiries from guests regarding accommodations or other matters relating to the event.
- Provided onsite support during setup of the venue prior to the start of the event as well as during the entire duration of the event itself.
- Managed registration process including collecting payments from attendees if applicable.
- Conducted pre-event walkthrough with clients to ensure their satisfaction with venue layout.
- Troubleshoot any issues that arose during an event in a timely manner.
- Oversaw light and sound system performances.
Education
Some College -
St. Catherine University
St. Paul, MNHigh School Diploma - undefined
St. Michael- Albertville Senior High School
St. Michael, MN05-2015
Skills
- Time Management Skills
- Fast Worker
- Multi-task
- Organized
- Active Listener
- Positive and Professional
- Adaptability
- Problem-Solving Skills
- Workflow Optimization
- Customer Service
- Outstanding Communication Skills
- Team collaboration
LANGUAGES
English - Fluent
Hmong - Fluent
Timeline
PTSR II - Mail Order/Specialty Pharmacy Technician
Fairview Pharmacy Services
10.2024 - 10.2025
PTSR I - Mail Order/Specialty Sales Representative
Fairview Pharmacy Services
11.2022 - 10.2024
Guest Advocate
Target
05.2020 - 06.2021
Meetings and Event Set-up
St. Catherine University
08.2015 - 05.2019
General Assembly Worker
Meyers
06.2015 - 10.2019
High School Diploma - undefined
St. Michael- Albertville Senior High School
Some College -
St. Catherine University