Summary
Overview
Work History
Education
Skills
Timeline
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Mai Yang

Minneapolis,MN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2
2
years of professional experience

Work History

Crew Chief

Jiffy Lube
01.2024 - 08.2024
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Conducted regular performance evaluations, identifying areas for improvement and personal growth.
  • Communicated effectively with clients, addressing concerns promptly to maintain strong working relationships.

Master Automotive Technician

Jiffy Lube
04.2023 - 01.2024
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
  • Provided exceptional customer service, explaining complex technical information in easy-to-understand terms for clients.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.

General Service Technician

Jiffy Lube
11.2022 - 04.2023
  • Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
  • Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
  • Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
  • Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.

Education

GED -

Roseville Adult Leaning Ceter
Roseville, MN
06.2011

Skills

  • Training and mentoring
  • Performance Improvements
  • Mechanical Troubleshooting
  • Crew Leadership
  • Multitasking Abilities
  • Problem-solving abilities
  • Adaptability and Flexibility
  • Self Motivation

Timeline

Crew Chief

Jiffy Lube
01.2024 - 08.2024

Master Automotive Technician

Jiffy Lube
04.2023 - 01.2024

General Service Technician

Jiffy Lube
11.2022 - 04.2023

GED -

Roseville Adult Leaning Ceter

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Mai Yang