Maia Bourque-Sanchez
Broken Arrow,OK
Summary
Proven leader and efficient Shift Supervisor at Braum's Ice Cream & Dairy Store, adept in staff management and workplace safety. Excelled in enhancing team productivity and customer satisfaction through strategic planning and continuous improvement. Skilled in conflict resolution and cash handling, significantly minimizing discrepancies and elevating service standards. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2
2
years of professional experience
Work History
Shift Supervisor
Braum's Ice Cream & Dairy Store
08.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
Education
Business
Tulsa Community College
Tulsa, OK05.2025
High School Diploma -
Coweta High School
Coweta, OK05.2024
Skills
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Schedule Management
- Conflict resolution techniques
Timeline
Shift Supervisor
Braum's Ice Cream & Dairy Store
08.2022 - Current
Business
Tulsa Community College
High School Diploma -
Coweta High School
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