Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maia Cooper

Berryton,KS

Summary

Detail-oriented customer support professional with extensive experience resolving wireline, internet, and billing account issues. Skilled in CRM, Windows: Microsoft Office suite as well as working with internal and external vendors, order tracking, and account updates. Strong communication and organization support accurate service, efficient problem solving, and positive customer experiences.

Overview

28
28
years of professional experience

Work History

Communications & Support Specialist

AT&T
Topeka, KS
05.1996 - 06.2024
  • Resolved customer inquiries for AT&T wireless, internet, and billing accounts.
  • Resolved billing questions, payment concerns, and order status requests to enhance customer experience.
  • Explained service plans, device features, and account changes according to AT&T policies.
  • Reviewed customer records in AT&T systems to confirm details and update account information.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Identified and recommended improvements in support processes to increase efficiency and customer satisfaction.
  • Collaborated with third-party vendors to effectively resolve escalated customer issues.

Education

Bachelor of Science - Organizational Management And Leadership

Friends University
Wichita, KS
05-2005

Skills

  • Microsoft and MS Office suite
  • Utilizing CRM on a daily basis
  • Order tracking
  • Account support
  • Vendor coordination
  • Customer service tools
  • Attention to detail
  • Organization and time management
  • Multitasking Abilities
  • Effective communication
  • Remote communication
  • Client relations

Timeline

Communications & Support Specialist

AT&T
05.1996 - 06.2024

Bachelor of Science - Organizational Management And Leadership

Friends University
Maia Cooper