Maia Flora
Pleasant Hill,CA
Summary
Results-driven professional with extensive experience in Leadership and Residential Care. Expertise in problem-solving and navigating challenging situations, utilizing a proactive approach to achieve organizational goals. Known for adaptability and creativity in developing solutions that enhance care quality and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Residential Counselor & Training Specialist
Evolve Treatment Centers
05.2025 - Current
- Enhanced client well-being through personalized support for mental health issues.
- Established rapport with residents using empathetic listening and communication techniques.
- Collaborated with multidisciplinary teams to create tailored treatment plans for residents.
- Tracked resident progress and adjusted care strategies based on documented observations.
- Ensured accurate documentation of all shift activities to maintain compliance and care quality.
- Facilitated crisis interventions by employing effective de-escalation techniques for safety.
- Engaged clients in therapeutic activities like hikes, equine therapy, and fitness groups.
Program Manager
Right at School
08.2024 - 06.2025
- Enhanced student engagement by supervising educators and enrichment specialists effectively.
- Ensured student safety through diligent check-in and secure release processes.
- Strengthened relationships with stakeholders to align goals and improve satisfaction levels.
- Facilitated curriculum delivery, supporting homework and leading fitness activities successfully.
- Implemented positive guidance, maintaining student engagement and safety in classroom settings.
- Reviewed program performance with managers to strategize operational improvements regularly.
Rotation Manager
U-Haul
01.2024 - 08.2024
- Ensured efficient service delivery, enhancing overall customer satisfaction levels.
- Directed and assisted incoming customer calls regarding reservations effectively.
- Resolved disputes promptly, maintaining communication and high-quality service delivery.
- Scheduled and dispatched equipment to meet regional demand and inventory balance.
- Fulfilled customer equipment needs when desired items were unavailable or damaged.
- Audited reports for accurate equipment placement and reservation management.
Nail Technician and Salon Owner
Maeeea’s Beauty Galleria
03.2020 - 12.2023
- Increased client base through effective social media marketing strategies.
- Managed appointment scheduling for new and existing clients efficiently.
- Delivered exceptional nail services, ensuring high customer satisfaction levels.
- Enhanced client aesthetics with advanced nail art techniques and designs.
- Maintained sanitation standards, ensuring compliance with health regulations for safety.
- Managed inventory effectively, reducing waste and ensuring adequate supply levels.
Customer Service and Inventory Specialist
Perfect Locks LLC
03.2018 - 03.2019
- Achieved optimal inventory levels through precise tracking and forecasting techniques.
- Enhanced stock availability by implementing efficient replenishment processes.
- Increased productivity by collaborating with team members for timely task completion.
- Boosted new employee contributions through effective training on proper procedures.
- Minimized financial loss by managing returns of damaged or defective goods promptly.
- Delivered excellent customer service by resolving inquiries about inventory and shipments.
- Provided valuable insights through detailed reports on inventory movements and trends.
- Maximized storage capacity by optimizing layouts based on space usage analysis.
Store Manager and Inventory Specialist
Jamba Juice
06.2014 - 03.2018
- Achieved operational excellence by ensuring compliance with company standards and policies.
- Enhanced staff expertise through training on product knowledge and customer service.
- Optimized inventory levels, reducing waste through effective management strategies.
- Increased profitability by analyzing sales data and adjusting promotions accordingly.
- Streamlined employee scheduling to balance labor costs with operational requirements.
- Elevated customer satisfaction through conflict resolution and implementing feedback effectively.
Gymnastics Coach
Bay Island Gymnastics
03.2010 - 10.2014
- Enhanced student skills through effective gymnastics instruction and safety practices.
- Created engaging lesson plans for recreational classes and competitive events.
- Motivated students with positive reinforcement, fostering skill development and confidence.
- Monitored gymnasts during equipment use, ensuring safety and proper technique.
- Maintained cleanliness of facility, including equipment, restrooms, and waiting areas.
- Managed records of attendance and progress, communicating updates to parents.
Education
Bachelor of Arts - Psychology
SNHU
Remote07-2026
Vocational school - Cosmetology
Paul Mitchell the School
Pleasant Hill, CA02.2016
Skills
- Customer Service
- EHR/EMR systems
- Dispatching
- Conflict management
- Software troubleshooting
- Home & community care experience
- Team management/ Leadership
- Computer literacy and Technical Proficiency, including MS and Google
- Behavior management
- Communication skills
- Childhood development
- Inventory control
- Animal Care
- Medical terminology
- Schedule management
- HIPAA
- Appointment scheduling
- Safety planning
Certification
- Driver's License
- Cosmetology License since March 2016
- First Aid Certification
- Lifeguard Training
- CPR Certification
- BLS Certification
- CPI Certification
Languages
English - Fluent
Timeline
Residential Counselor & Training Specialist
Evolve Treatment Centers
05.2025 - Current
Program Manager
Right at School
08.2024 - 06.2025
Rotation Manager
U-Haul
01.2024 - 08.2024
Nail Technician and Salon Owner
Maeeea’s Beauty Galleria
03.2020 - 12.2023
Customer Service and Inventory Specialist
Perfect Locks LLC
03.2018 - 03.2019
Store Manager and Inventory Specialist
Jamba Juice
06.2014 - 03.2018
Gymnastics Coach
Bay Island Gymnastics
03.2010 - 10.2014
Vocational school - Cosmetology
Paul Mitchell the School
Bachelor of Arts - Psychology
SNHU