Maia Gilespie
Center Line,MI
Summary
To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Healthcare Administrator
Conduent Business Services
03.2022 - 02.2024
- Maintained up-to-date information in electronic medical records software.
- It established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
- Coordinated with other healthcare providers concerning treatment plans for patients
- Communicated with patients, ensuring that medical information was kept private
Fraud Prevention Specialist
American Express
04.2022 - 11.2022
- Answered and assisted callers to order a product or to be placed at the appropriate conference.
- We reduced fraudulent activities through continuous monitoring of financial transactions and customer behaviors.
- They contacted customers directly to notify them of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this crime.
Lead Customer Service Representative
Converget
04.2016 - 01.2018
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service, and delivery concerns.
- Attended telephone skills and program information training sessions to boost aptitude.
- Approved and terminated customer contracts upon request.
Education
Associate of Arts - Computer And Information Systems Security
University of Phoenix
Tempe, AZ05.2022
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ09.2024
Skills
- Customer service-oriented
- Professional phone etiquette
- Database management
- Excellent communication skills
- Flexible
- Accurate and detailed
- Articulate and well-spoken
- Works well under pressure
Timeline
Fraud Prevention Specialist
American Express
04.2022 - 11.2022
Healthcare Administrator
Conduent Business Services
03.2022 - 02.2024
Lead Customer Service Representative
Converget
04.2016 - 01.2018
Associate of Arts - Computer And Information Systems Security
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix