Janet Ochoa
Norwalk,CA
Summary
It would be a true honor and blessing to work closely with a Pro-Life organization as it is a cause I hold very dear to my heart. I understand the deep meaning of respecting life from the moment of conception to natural death and would love to use my God given gifts and talents with all vulnerable patients, I know first hand the feeling of being in this situation. I already get fulfillment doing it on my spare time, it would be an honor to further that opportunity.
Overview
22
22
years of professional experience
Work History
Healthcare Administrator
UnitedHealthcare
Cypress, CA
08.2014 - 10.2025
- Streamlined operational workflows to enhance patient care efficiency across multiple departments.
- Developed and implemented strategic initiatives to improve healthcare service delivery and patient satisfaction.
- Mentored junior staff on regulatory compliance and best practices in healthcare administration.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Streamlined clinical documentation processes, resulting in reduced errors, increased accuracy, and improved compliance with regulatory requirements.
- Achieved timely completion of projects by effectively collaborating with cross-functional teams in planning, execution, and evaluation stages.
Customer Service Representative
UnitedHealthcare
Cypress, CA
08.2013 - 08.2014
- Daily Interactive communication with patients having Heart failure and COP health diagnoses. Serving as the gateway between Medical team and patient to ensure a healthy lifestyle.
- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall service experience.
- Trained new hires on best practices and company policies, fostering a knowledgeable team environment.
- Implemented process improvements that streamlined issue resolution, reducing average handling time for calls.
- Collaborated with cross-functional teams to address complex customer concerns, ensuring timely resolutions and satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative for Eyeglass Lab.
Essilor Labs of America
Rancho Dominguez, CA
01.2006 - 08.2013
- Resolved customer inquiries efficiently through phone and email communication.
- Facilitated order processing and tracking using internal software systems.
- Developed training materials for new representatives to enhance onboarding experience.
- Collaborated with cross-functional teams to improve service delivery processes.
Assistant Store Manager
Walmart Vision Center
Lakewood, CA
06.2003 - 01.2006
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service excellence and product knowledge.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Implemented promotional strategies, driving sales growth and enhancing customer engagement.
- Conducted performance evaluations, providing constructive feedback to improve team efficiency.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Coordinated staff schedules, optimizing labor costs while maintaining service quality.
Education
High School Diploma -
Norwalk High School
Norwalk, CASkills
- Active pro life advocate and practicing Catholic
- Side Walk Advocate Certification
- Pro-life decision-making support vulnerable patients
- Bilingual -verbal written
- Relationship building
- Effective communication
- Efficient with technology
- Family Oriented, dedicated, responsible and reliable
- Warm hearted
Timeline
Healthcare Administrator
UnitedHealthcare
08.2014 - 10.2025
Customer Service Representative
UnitedHealthcare
08.2013 - 08.2014
Customer Service Representative for Eyeglass Lab.
Essilor Labs of America
01.2006 - 08.2013
Assistant Store Manager
Walmart Vision Center
06.2003 - 01.2006
High School Diploma -
Norwalk High School