MAIA MURPHY
Tampa
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Eager to meet customers' needs and exceed expectations.
Overview
28
28
years of professional experience
Work History
Senior Manager
PF Chang's Restaurant
11.2021 - Current
- .Evaluated hiring, firing
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Increased customer service ratings significantly through personable service.
- Scheduled work hours for 42 employees to achieve adequate manpower coverage.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Coached and developed associates to improve soft skills and recovery techniques.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations
Port Operational Manager
Norton Lilly International
09.2011 - 11.2021
- Maintain customer service in the maritime industry and business market
- Handle marketing, customer, document management, billing, accounting, logistics services for vessels, scheduling, vessel planning, vessel allocation control, labor ordering, terminal operations report auditing.
- Trained new employees on proper protocols and customer service standards.
Child Protective Investigator
DCYF Child Services
01.2002 - 01.2011
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Remained objective in handling each case, especially when children and families were in high-stress situations.
- Documented all relevant information by filling out forms and completing case reports.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Devised and implemented safety plans for children suspected as victims of abuse or neglect.>
Police Officer
Seekonk
01.1995 - 01.2003
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence and questioned witnesses.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Education
Master's Education - Elementary/Secondary & Elementary
Johnson & Wales University
Providence, RIBachelor of Science - Criminal Justice
RI College
Providence, RI05.1999
Skills
- KEY SKILLS
- Data-Driven Decision-Making
- Customer Service
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Cargo Loading and Handling
- Health and Safety Regulations
- Logistics Support Services
- Administration and Reporting
- Cost Management
- Managing Employee Relations
- Sales Activities
- P&L Responsibility
Timeline
Senior Manager
PF Chang's Restaurant
11.2021 - Current
Port Operational Manager
Norton Lilly International
09.2011 - 11.2021
Child Protective Investigator
DCYF Child Services
01.2002 - 01.2011
Police Officer
Seekonk
01.1995 - 01.2003
Master's Education - Elementary/Secondary & Elementary
Johnson & Wales University
Bachelor of Science - Criminal Justice
RI College
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