Maia Smith
Richmond,VA
Summary
Detail-oriented, customer-focused professional with over 3 years of experience managing daily operations, coordinating cross-functional teams, and delivering high-quality customer experiences. Known for strong communication, fast learning, and exceptional organizational skills, which keep projects moving efficiently from planning through execution.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Sister's Boutique & Gifts
Floresville, TX
11.2023 - 08.2025
- Managed day-to-day operations, coordinating schedules, deadlines, and workflows to ensure the smooth execution of store initiatives.
- Led onboarding and training for new team members, improving customer engagement, and brand presentation.
- Tracked sales metrics, customer behavior, and product performance to support merchandising, promotions, and inventory decisions.
- Resolved customer issues quickly to protect retention and maintain a consistent brand experience.
- Supported product displays, vendor coordination, and seasonal promotions to drive revenue and trial.
Front of House Manager on Duty
The Skinny Pancake
Montpelier, VT
03.2021 - 08.2023
- Directed front-of-house operations, ensuring high-quality service, and alignment with brand standards.
- Coordinated with the kitchen, operations, and management teams to solve issues, maintain consistency, and improve workflow efficiency.
- Managed customer interactions, handled escalations, and implemented solutions that improved guest satisfaction.
- Monitored inventory and vendor needs, supporting business decisions with accurate, timely information.
- Built a reputation for reliability, strong communication, and proactive leadership.
Education
High School Diploma -
Montpelier Highschool
Montpelier, VT06-2020
Skills
- Project and timeline management
- Cross-functional collaboration
- Customer experience enhancement
- Stakeholder communication
- Problem solving and conflict resolution
- Organizational skills
- Brand consistency and presentation
Timeline
Assistant Manager
Sister's Boutique & Gifts
11.2023 - 08.2025
Front of House Manager on Duty
The Skinny Pancake
03.2021 - 08.2023
High School Diploma -
Montpelier Highschool