Maia Torkildson
Eden Prairie,MN
Summary
Highly motivated team player with the desire to make a difference in mental health improvement. Strong work ethic, adaptability, attention to detail, and exceptional interpersonal skills. Adept at working with minimal supervision and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Guest Services Coordinator
Bloomington Wellness Center
10.2024 - Current
- Coordinates patient scheduling, check-in, check-out and payments for billing.
- Checks patient insurance, demographic, and health history to keep information current.
- Manages high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provides compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Develops strong relationships with patients, fostering loyalty and trust in the practice's services.
- Reduces no-shows by implementing appointment reminder system through phone calls or text messages.
IOS Testing and Submission Specialist
Tecnavia Press, Inc.
11.2012 - 02.2024
- Communicated with clients to gather graphical assets and other information required for mobile app publication.
- Built iOS applications for release and tested their functionality, performance, and compliance against design specifications to ensure high level of quality.
- Documented and triaged application defects and worked with developers to facilitate timely resolutions.
- Published iOS applications in the Apple App Store and resolved issues found during the submission process.
- Maintained knowledge base of common application defects and how to resolve them.
- Coordinated with multidisciplinary teams across multiple global offices to ensure 24/7 application availability.
- Balanced rapidly evolving priorities of multiple stakeholders to ensure timely completion of deliverables.
- Promoted high customer satisfaction by resolving issues with knowledgeable, compassionate, and friendly service.
Education
Associate of Science - Graphic Design
North Hennepin Community College
Brooklyn Park05-2007
Skills
- Attention to detail
- Strong multitasking
- Customer service standards
- Teamwork and collaboration
- Positive demeanor
- Exceptional communication
- Customer complaint resolution
- Professionalism and poise
- Debugging and troubleshooting
- IT support
- Strong work ethic
- Adobe Creative Suite
- Microsoft Office Suite
- 7 years of remote work experience
Timeline
Guest Services Coordinator
Bloomington Wellness Center
10.2024 - Current
IOS Testing and Submission Specialist
Tecnavia Press, Inc.
11.2012 - 02.2024
Associate of Science - Graphic Design
North Hennepin Community College
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