Maiah Griffiths
Dayton,United States
Summary
I have a proven track record in enhancing customer satisfaction and sales. While working at the fast-paced environment of Starbucks Coffee, I developed exceptional customer service and teamwork skills. Additionally, I strive to be proficient in managing tasks efficiently and maintaining high standards of quality. I am a self-motivated employee, thrive working independently and as part of a team while being comfortable leading as I serve those around me. I am seeking to transition into a new field where these skills can contribute to your organizational success and provide additional opportunity with growth.
Overview
7
7
years of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
07.2024 - Current
- Maintains a clean and organized workspace for optimal productivity and safety.
- Promotes a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacts with customers during hectic periods to promote fun, positive environment.
- Contributes to a positive team environment through effective communication and collaboration with colleagues.
- Cleans counters, machines, utensils, and seating areas daily.
- Manages time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handles customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operates commercial espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
- Makes and serves Starbucks Coffee brand café beverages with focus on speed, quality and consistency.
- Streamlines drink preparation process for increased efficiency and consistent taste.
- Currently reside in Cincinnati and a student at UC. Seeking a role to build workplace skills and performance. Ideally want to secure a position that provides development and opportunity to contribute toward the continued success of business, locally.
Beauty Consultant
Palm Beach Tan
12.2023 - 05.2024
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Accepted a position with Starbucks Coffee in Dayton, OH for additional hours and a higher wage.
Book Binder
Fire Tech Productions
05.2021 - 08.2022
- Collaborated with team members to ensure timely completion of projects and orders.
- Intermittent Role; worked only as requested on projects that required additional assistance.
Retail Sales Associate
PacSun Clothing
01.2022 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, getting assistance with resolving customer issues while adhering to company policies.
- Accepted a position with Palm Beach Tan for additional hours.
Customer Service Pizza Maker
Marion's Piazza
01.2021 - 10.2021
- Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Accepted a position with PacSun Clothing, providing a higher wage and entry level Retail role to build workplace skills and performance.
Front Desk and Concession Attendant
Pleasant Hill Swim Club
04.2018 - 09.2020
- Enhanced member/guest satisfaction by providing efficient and friendly service at the concession stand.
- Moved umbrellas and lounge chairs at request of members/guests.
- Followed pool policies and procedures to preserve health and safety of employees and public.
- Enhanced member/guest satisfaction by efficiently managing check-in and check-out processes.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for members/guests.
- Held this position during the summer season months of April through September during 2018 - 2020.
- Accepted a position with Marions Piazza with a higher wage and consistent schedule for hours.
Education
Bachelor of Arts - Public Relations
University of Cinncinati
Cincinnati, Ohio06-2027
Skills
- Customer Service and Satisfaction
- Retail Experience and Barista Expertise
- Product Knowledge and Sales
- Appointment Scheduling and Organization
- Client Relationship Building and Guest Engagement
- Order Taking; Cash Register; Payment Processing
- Promotions, Discounts and Upselling
- Store Organization and Replenishment
- Excellent Communication and Conflict Resolution
- Cleaning, Sanitizing and Workplace Safety
- Order Taking and Food Preparation
Timeline
Barista
STARBUCKS COFFEE COMPANY
07.2024 - Current
Beauty Consultant
Palm Beach Tan
12.2023 - 05.2024
Retail Sales Associate
PacSun Clothing
01.2022 - 05.2022
Book Binder
Fire Tech Productions
05.2021 - 08.2022
Customer Service Pizza Maker
Marion's Piazza
01.2021 - 10.2021
Front Desk and Concession Attendant
Pleasant Hill Swim Club
04.2018 - 09.2020
Bachelor of Arts - Public Relations
University of Cinncinati
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