Maida Damian
Twin Falls,ID
Summary
I am both bilingual and bicultural; I speak both English and Spanish fluently. I am a hard worker and I like to challenge myself to do new things. I graduated from Filer High School in 2015. I am currently working towards my goal of returning to school to further my education. I am highly enthusiastic and dedicated to customer service. I am motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Customer Accounts Associate/Sales Manager
Aaron's
11.2023 - Current
- Maintained constant contact with customers regarding account receivables information.
- Processed payments, scheduled upcoming appointments, and attempted to schedule every customer on automatic payments.
- Responded to customer inquiries regarding new accounts and account services.
- Maintained customer records and updated account information.
- Explained account terms and conditions to customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Office Manager
Re/Max Legacy
08.2023 - 11.2023
- Provided exceptional customer service when addressing client inquiries or concerns.
- Conducted regular inventory assessments of office supplies.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Spearheaded marketing campaigns with creative content and targeted strategies, increasing the visibility of listed properties.
- Managed multiple social media platforms.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Implemented content calendar to ensure timely and organized posting across all channels.
Patient Access Representative/MRI Tech
St. Luke's
01.2022 - 08.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment.
- Provided excellent customer service through active listening skills, understanding patient needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
Patient Care Specialist
ST. LUKE'S
05.2021 - 01.2022
- Take payments, set up payment arrangements or provide other payment options
- Assist in technical assistance for the public website
- Understanding of how to work a Work Queue
- Task/goal/deadline oriented
- Ability to maintain confidentiality
- High level of professionalism when working with insurance companies and patients
- Phone skills - ability to clearly and calmly communicate over the phone
- Good writing skills in email communication
Legal Assistant
MIGLIURI & RODRIGUEZ PLLC
06.2017 - 03.2021
- Front Desk Receptionist
- First Assistant Telephone Greeter
- Draft legal documents for attorneys
- Contact and interact with clients and their needs
- Errand Runner
- File legal documents with the several different Courts in the area including Ada County
- Schedule appointments
- Schedule hearings and trials
- Create new files
- Organize files
- Translate from English to Spanish; Spanish to English
- On occasion, I am a process server
- Listen to voicemails and email attorneys with messages
Service Desk Associate and PAL Trainer
KMART
06.2016 - 11.2017
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Performed cashier duties, product assistance and cleaning
- Expressed appreciation and invited customers to return to the store
- Assisted customers with store and product complaints
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Processed and issued money orders for customers
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Assisted customers in finding out-of-stock items
- Organized the store by returning all merchandise to its proper place
- Processed merchandise returns and exchanges
- Administered all point of sale opening and closing procedures
- Trained new cashiers
Customer Service Representative
C3 - FEDEX
11.2016 - 02.2017
- Answered calls from upset clients
- Scheduled package pick-up times
- Put in supply orders for clients
- Tracked client's packages
- Gave estimated time of delivery of packages
- Provided quality communication and customer support for each client
- Assisted customers with shipping complaints
- Resolved shipping issues
Education
High School Diploma -
Filer High School
Filer, ID05.2015
Some College (No Degree) - Psychology
College of Southern Idaho
Twin Falls, IDSkills
- Committed to customer satisfaction
- Great communication skills
- Positive outlook and attitude
- Organizational skills
- Fast learner
- Determined
- Energetic work attitude
- Adaptive team player
- Legal Drafting and Research
- Opening/Closing procedures
- Purchase order management
- Accounts receivable management
- Staff management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Accounts Associate/Sales Manager
Aaron's
11.2023 - Current
Office Manager
Re/Max Legacy
08.2023 - 11.2023
Patient Access Representative/MRI Tech
St. Luke's
01.2022 - 08.2023
Patient Care Specialist
ST. LUKE'S
05.2021 - 01.2022
Legal Assistant
MIGLIURI & RODRIGUEZ PLLC
06.2017 - 03.2021
Customer Service Representative
C3 - FEDEX
11.2016 - 02.2017
Service Desk Associate and PAL Trainer
KMART
06.2016 - 11.2017
High School Diploma -
Filer High School
Some College (No Degree) - Psychology
College of Southern Idaho
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