Maida Thompson
Indianapolis,IN
Summary
Detail oriented Business Professional that has in depth knowledge of business strategies and a keen ability to resolve complex issues, simplify processes. I'm highly adaptable and embrace change. My ability to cultivate and maintain collaborative relationships with cross functional teams will be an asset to your organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Talent Acquisition Coordinator
Republic Airways
01.2022 - Current
- Utilizes applicant tracking system (ATS)to conduct initial screening of resumes and applications
- Documents candidate records, sources potential applicants, schedules interviews, and executes hire process/on-boarding steps including interview and travel coordination
- Understands and applies talent acquisition processes in full compliance with all EEO legislation, the Americans with Disability Act, other government compliance requirements, policies, procedures, and internal quality control standards
- Ensures all work performed is in accordance with targeted goals
- Manages files related to applications, assessments, interviews and screenings
- Serves as a point-of-contact for applicants and trainees in answering concerns and communicating information
- Contributes ideas and actions towards the continuous improvement of talent acquisition processes,including the development and maintenance of operational procedures
- Proactively resolve issues with urgency to ensure quality candidate experience.
Brokerage Service Representative
Charles Schwab
06.2021 - 01.2022
- Educate clients on various account features
- Assist clients with Transactions
- Met and Exceeded quality goals
- Resolve moderate customer concerns and complaints
- Provide guidance to clients with transactions
- Maintain high level of client satisfaction
- Effectively and accurately communicate information related to accounts
- Obtained Securities Essential Certification
- Booked appointments for clients
- Worked in the inbound call center
- Responded to inquiries and issues
- Managed customer accounts.
Claims Examiner II
TOKIO MARINE HCC
08.2019 - 10.2020
- Understanding of applicable statutes and regulations
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner
- Easily adapts to new or different changing situations, requirements or priorities
- Cultivates an environment of teamwork and collaboration
- Timely and accurate examination of Medical claims
- Demonstrate a thorough knowledge of the Plan's claims processing procedures and proficiency with the core and ancillary system applications
- Performance standards of with 97% or above financial and procedural quality & accuracy rates
- Work with members of staff on identifying process improvements
- Reviews incoming Medical Claim documentation, makes Coverage Decisions based upon established processes
- Providing training to less tenured examiner
- Calculates and pays benefits due; approvals within designated authority level
- Demonstrated ability to develop strong relationships internally and externally with colleagues, stakeholders
- Openly participate in team meetings, provide ideas and suggestions to ensure client satisfaction, and promote teamwork.
Outreach and Enrollment Specialist
HEALTHNET COMMUNITY HEALTH CENTER
03.2018 - 08.2019
- Systems thinker with strong analytic and problem solving capabilities
- Participate and attend meetings, training seminars and in-services to develop job knowledge
- Provide education, support, and coordination to assist patients in securing insurance coverage-Federal, Market Place, Private Pay
- Compiles data, tracks outcomes, and makes recommendations for process improvement
- Demonstrates flexibility and manages change in a way that promotes productive performance
- Coordinate patient Financial Services with Registration and Patient Accounts to ensure accuracy of all information
- Promptly resolve minor issues and inform manager
- Maintain a working knowledge of policies and procedures pertaining to registration
- Dispense information and answers questions regarding the facility and its services
- Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task.
Referral Specialist
ANTHEM
06.2017 - 12.2018
- Ensure consultation reports are received from the consulting provider to maintain continuity of care
- Demonstrate respect for the privacy and confidentiality of patient's protected health information
- Utilizes computer resources to determine provider networks
- Reduced backlog by 80%.
FlexAnalyst/Client Service Rep
NYHART COMPANY
11.2010 - 06.2016
- Act as point of contact for Clients and their employees as it relates to employee benefit plan administration and education
- Assist with training of employees, provide guidance through new process implementation
- Answer participant calls; follow-up with research on participant questions and paperwork (relates to 401k, VEBA, HSA, HRA)
- Develop and maintain business client relationships, contributed to 97% retention rate
- Analyse key trends with the client, including identification of process and service delivery issues
- Facilitate Enrollment meetings at client location
- Assists on special projects as requested by management
- Maintains documentation of clients' plan designs, detailing processes and configuration best practices
- Review, analyze and verify intent of assigned benefit set ups as they relate Section-125 plans.
Claim Review Specialist/Policy Holder Service/Claims Adjuster
CNO FINANCIAL GROUP INC
10.2001 - 01.2008
- Effectively communicate between brokers, client and the legal team in various insurance matters
- Maintain claim database by assisting in loss trending
- Work with business units on complex claims and reserve & settlement recommendations
- Performs extensive review and analysis of member or provider claim issues to determine appropriate resolution
- Complies with company policies and procedures, which includes punctuality as they relate to work time, lunch, and break period
- Maintains 97% QA Standards as established in QA program
- Works independently and as a team member to meet and exceed customer expectations
- Analyze information and utilize to build recommendations to reduce errors and improve process performance
- Composing client correspondence and providing prompt consistent responses to client inquires
- Check policies and endorsements for completeness and accuracy
- Develop familiarity with all forms and their intent and purpose.
Education
Bachelor's - Business Management
WESTERN GOVERNORS UNIVERSITY
Master's degree - Human Resource Management
Western Governors University
Indianapolis, IN10.2024
MBA - Business Administration
WESTERN GOVERNORS UNIVERSITY
01.2021
Skills
- Customer relationship management (5 years)
- Strong attention to detail, highly organized, and able to adhere to detailed processes
- Knowledge of statistical analysis skills to measure, analyze, and improve outcomes
- Proficient knowledge in Windows, MS Office, and Internet tools
- Strong business acumen
- Exceptional communication and interpersonal skill
- Decision making skills with experience juggling multiple priorities and tight deadlines
- Lean
- Project Management
- Workday
Certification
CompTIA Project
Personal Information
Willing To Relocate: Anywhere
Timeline
Senior Talent Acquisition Coordinator
Republic Airways
01.2022 - Current
Brokerage Service Representative
Charles Schwab
06.2021 - 01.2022
Claims Examiner II
TOKIO MARINE HCC
08.2019 - 10.2020
Outreach and Enrollment Specialist
HEALTHNET COMMUNITY HEALTH CENTER
03.2018 - 08.2019
Referral Specialist
ANTHEM
06.2017 - 12.2018
FlexAnalyst/Client Service Rep
NYHART COMPANY
11.2010 - 06.2016
Claim Review Specialist/Policy Holder Service/Claims Adjuster
CNO FINANCIAL GROUP INC
10.2001 - 01.2008
Bachelor's - Business Management
WESTERN GOVERNORS UNIVERSITY
Master's degree - Human Resource Management
Western Governors University
MBA - Business Administration
WESTERN GOVERNORS UNIVERSITY
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