Maie Fam
Huntington Beach,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Precise Way Insurance Services
Cerritos , CA
09.2017 - Current
- Responded to customer inquiries and problems to promote great service.
- Analyzed customer needs and provided best options, upselling products and services.
- Researched insurance plans to find good options for clients' needs.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Developed appropriate quotes based on risk information.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Met with division leaders and consultants to discuss strategies to increase sales.
Sales Associate
7-eleven
Huntington Beach , CA
09.2017 - 06.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
- Obtained signatures for financial documents and internal and external invoices.
Education
Bachelor of Arts - Business Administration
American University of Armenia
Cairo, Egypt02.1995
Skills
- Customer Follow-Up
- Insurance Coverage Verification
- Policy Renewals
- Administrative Functions
- Policy Feature Explanations
- Insurance Program Analysis
- Persuasive Negotiation
- Verbal and Written Communication
- Document Control
- Critical Thinking
- Service-Oriented
- Policy Changes
- Service Oriented
- Binder Coverage
- Policyholder Communication
- Client Retention
Languages
Arabic
Native/ Bilingual
English
Full Professional
French
Limited
German
Elementary
Certification
- Faculty of Fine Arts Training - 1/9/1998-1/4/1999
Timeline
Insurance Agent
Precise Way Insurance Services
09.2017 - Current
Sales Associate
7-eleven
09.2017 - 06.2021
Bachelor of Arts - Business Administration
American University of Armenia
- Faculty of Fine Arts Training - 1/9/1998-1/4/1999
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