Maieenah Walter
Chicopee,MA
Summary
Dedicated team player skilled in providing client care and supporting co-workers. Builds trust through counseling and advice, with a friendly and approachable demeanor. Strong problem-solving abilities to address diverse needs and issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Residential Counselor
CHD
1109 Granby Road Chicopee, MA 01013
01.2022 - Current
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma, and relationship conflicts.
- Assisted clients in identifying resources available within the community
Crew Trainer
Wendy's
North Port, FL
12.2017 - 08.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member Trainer
Mcdonalds
Holyoke, MA
06.2010 - 04.2016
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross-contamination.
- Observed staff during shift work to identify areas for improvement and provide feedback accordingly.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
Education
Associate of Science - Human Services
Springfield Technical Community College
Springfield, MA12.2025
GED -
Holyoke Community College
Holyoke, MA07.2013
Some College (No Degree) - Pharmacy Technician
Workforce Development Pharmacy Technician Training
Springfield, MASkills
- Active Listening
- Problem-Solving
- Adaptability
- Food Preparation
- Crew Leadership
Certification
- Pharmacy Technician March / 2021
Languages
Spanish
Limited
Timeline
Residential Counselor
CHD
01.2022 - Current
Crew Trainer
Wendy's
12.2017 - 08.2019
Crew Member Trainer
Mcdonalds
06.2010 - 04.2016
Associate of Science - Human Services
Springfield Technical Community College
GED -
Holyoke Community College
Some College (No Degree) - Pharmacy Technician
Workforce Development Pharmacy Technician Training
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