Brenna Brown
LA VERGNE,Tennessee
Summary
Dedicated and resourceful human service student with 7+ years of experience directly supporting clients and coordinating care. Deeply compassionate, with a strong psychosocial skill set to assist those in need. Eager to expand and share my accumulated knowledge and abilities within an established organization devoted to enhancing public health and well-being.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Residential Counselor
Oasis Center Emergency Shelter
Nashville, TN
08.2022 - Current
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Developed and maintained relationships with community resources to provide additional support services.
- Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Monitored and documented client progress toward meeting goals and objectives.
Lead Patient Care Coordinator
Planned Parenthood
Nashville, TN
10.2020 - 08.2022
- Acted as main point of contact for patients, doctors, and clinical staff by closely reviewing medical charts and maintaining high levels of communication.
- Counseled patients on treatment planning, crisis intervention, financial assistance, informed consent, and procedural aftercare
- Monitored patient health records and state-mandated reports for accuracy to meet compliance with healthcare guidelines.
- Reduced social disparities among patients by assessing needs, building relationships, and providing additional resources beyond sexual and reproductive healthcare.
Treatment Plan Coordinator
Nashville Family Dentistry
Nashville, TN
02.2018 - 03.2020
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Provided support and guidance to patients and families to navigate dental care systems.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH 03.2022 - Current
Skills
Interpersonal Communication
MS Office
Analytical and Critical Thinking
Cultural Competence
Active Listening
Skilled in intake interviewing
Expertise in crisis intervention techniques
Planning and Coordination
Records management
Affiliations
- National Organization for Human Services (2022-Present)
- Psychology Student Association (2022-Present)
Certification
Registered Dental Assistance, Expanded Functions (2016-Present)
Timeline
Residential Counselor
Oasis Center Emergency Shelter
08.2022 - Current
Bachelor of Arts - Human Services
Southern New Hampshire University
03.2022 - Current
Lead Patient Care Coordinator
Planned Parenthood
10.2020 - 08.2022
Treatment Plan Coordinator
Nashville Family Dentistry
02.2018 - 03.2020
Registered Dental Assistance, Expanded Functions (2016-Present)
04-2016
CPR- Basic Life Support (2016-Present)
04-2016
Cosmetology License (2014- Present)
01-2014