MARCO FRANCOIS
RANDOLPH,US
Summary
Dynamic Residential Counselor with extensive experience at Bay Cove Human Services, specializing in trauma-informed care and behavioral management. Proven ability to foster positive living environments and enhance resident well-being through effective conflict resolution and documentation skills. Committed to continuous improvement in behavioral health practices and team collaboration.
Overview
2
2
Languages
1
1
Certification
8
8
years of professional experience
Work History
Residential Counselor
Bay Cove Human Services
04.2025 - Current
- Implemented behavior management techniques when needed to maintain positive living environment for all residents.
- Facilitated daily group therapy sessions focusing on life skills and coping mechanisms.
- Documented resident interactions and maintained accurate case notes for each individual.
- Communicated regularly with supervisors regarding any significant changes in resident behavior or overall program functioning.
- Logged and reported on daily resident activities for official records.
RESIDENTIAL COUNSELOR
Pelham Academy
01.2024 - 03.2025
- Collaborates effectively with team members, fostering a positive environment and continuously seeking ways to improve.
- Supervised, monitored and interacted with assigned residents to foster continuous progress and well-being.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Coordinate group activities to promote social skills, Teamwork and engagement among youth
Security Officer
Allied Universal Security Services
06.2024 - 11.2024
- Responded to alarms and investigated disturbances.
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Secured building against unauthorized access and conducted regular patrols.
- Responded to reports of suspicious or unusual activity.
- Defused conflicts using de-escalation and crisis management techniques.
- Monitored CCTV systems to detect suspicious activities and prevent incidents.
MENTAL HEALTH COUNSELOR
BRAINTREE MANOR
09.2019 - 10.2024
- Prepared clients for handling challenging situations independently and taught coping skills and strategies.
- Conducted follow-up sessions to assess client progress and adjust treatment plans.
- Ensured safety of residents and staff during crisis situations
- Utilized de-escalation strategies to manage aggressive behaviors
- Trained it in crisis prevention and safe restrain techniques
MATERIAL HANDLER
SIMPLY SAFE
08.2018 - 12.2023
- Packed merchandise into boxes and containers in preparation for safe shipment
- Protected items by wrapping in cling film, padded moving blankets and tape
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts
- Packed boxes and stock using organizational guidelines
Education
MECHANICAL ENGINEER -
Porter and Chester Institute of Stratford
Brockton, MA12-2022
HIGH SCHOOL DIPLOMA - undefined
Randolph High School
Randolph, MA06-2018
Skills
- Behavioral Health
- Trauma-Informed Care
- Behavioral Management
- Interpersonal communication
- Crisis Intervention
- Record Keeping
- Legal knowledge
- Project Management
- Multitasking
- Adaptability & Flexibility
- Conflict Resolution
- Emotional Regulation
- Interpersonal Skills
Certification
- CPR Certified
- Security Card
- Map Certified
LANGUAGES
English (Native)
Haitian Creole
Timeline
Residential Counselor
Bay Cove Human Services
04.2025 - Current
Security Officer
Allied Universal Security Services
06.2024 - 11.2024
RESIDENTIAL COUNSELOR
Pelham Academy
01.2024 - 03.2025
MENTAL HEALTH COUNSELOR
BRAINTREE MANOR
09.2019 - 10.2024
MATERIAL HANDLER
SIMPLY SAFE
08.2018 - 12.2023
HIGH SCHOOL DIPLOMA - undefined
Randolph High School
MECHANICAL ENGINEER -
Porter and Chester Institute of Stratford