Maiele Williams
Honolulu,HI
Summary
.I am a 21 year old girl that is bilingual of Japanese and English. I would say that it is a short period of time but I do have experience in a lot. I am also a pretty fast learner in my opinion.
I also have some experience of teaching
I was not getting paid but I was a competitive dancer for 12 and I eventually graduated competing and then I started to teach the kids. I also was a competitive pianist for about 15 years. I also have a license for my scuba diving and assisting because my mom is a scrubs diving instructor.
Overview
3
3
years of professional experience
Work History
Barista
Coffee Bean & Tea Leaf
12.2024 - Current
- Maintained cleanliness and organization of workstations and equipment for optimal efficiency
- Operated point-of-sale system accurately, processing transactions and handling cash responsibly
- Assisted in training new baristas on beverage preparation techniques and customer service protocols
- Collaborated with team members to ensure timely service during peak hours, improving overall workflow
- Monitored inventory levels and communicated supply needs to management to prevent shortages
- Implemented suggestions for improving beverage presentation, contributing to enhanced customer experience
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
Ice Cream Server
Ice Monster
11.2022 - 10.2024
- Operated point-of-sale system to process transactions accurately and handle cash management tasks.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Collaborated with team members to streamline service processes, improving overall efficiency during peak hours.
- Educated customers on menu options, upselling products to enhance their experience and maximize sales opportunities.
- Trained new staff on operational procedures, fostering a collaborative work environment and promoting consistency in service delivery.
- Implemented feedback collection from customers to improve product offerings and address any concerns promptly.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Utilized proper portion control to determine customers receive correct portion size.
- Kept freezer and storage areas organized, optimizing workflow and reducing preparation time.
- Assisted in planning and executing promotional events, attracting new customers.
- Resolved customer complaints with empathy and professionalism, restoring satisfaction.
- Handled cash transactions with accuracy, building trust with management and customers.
- Managed inventory, ordering supplies before running low and avoiding service interruptions.
- Improved team morale with positive attitude and support during peak hours.
- Conducted daily opening and closing procedures, ensuring readiness for business.
- Trained new staff on ice cream preparation and customer service protocols, improving team efficiency.
- Followed health and safety guidelines meticulously, ensuring safe eating environment.
Server
Imanas Tei
02.2024 - 06.2024
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Collaborated with kitchen staff to streamline order delivery and improve efficiency.
- Resolved guest inquiries and concerns promptly to maintain positive experiences.
- Monitored dining area for additional needs, ensuring timely service for all guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Retail
Hollister.Co
09.2022 - 03.2023
- Maintained a clean and organized work station, ensuring a positive retail environment for customers.
- Participated in staff meetings and training sessions to continuously improve retail skills and knowledge.
- Monitored industry trends, staying informed about new developments in retail pricing strategies and technologies.
- Increased product visibility by strategically organizing and displaying merchandise in high-traffic retail areas.
- Contributed to increased sales by ensuring high-quality clothing items were sorted accurately for retail display.
- Mentored junior buyers, developing their skills and knowledge in retail purchasing processes.
- Fostered strong relationships with retail partners, ensuring priority placement of products on shelves.
- Coordinated closely with retail partners to understand their needs and provide tailored solutions for merchandise distribution.
- Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
- Managed a diverse portfolio of retail loans, maintaining close monitoring of performance trends and potential risks.
- Developed strong relationships with retail partners by providing exceptional support and communication.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Maintained a thorough knowledge of retail products, enabling effective client consultations and support.
- Increased sales by building strong relationships with retail clients and providing tailored solutions for their needs.
- Employed time-management techniques effectively prioritizing daily tasks required for managing an online retail business.
- Collaborated with team members to achieve shared objectives in a fast-paced retail environment.
- Reorganized retail merchandising displays, enhancing store aesthetics and improving customer shopping experiences.
Education
High School Diploma -
Kalani High School
Honolulu, HISkills
- Time management
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Excellent memory
- Beverage preparation
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Coffee machinery
- Coffee expertise
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Drink customization
- Espresso preparation
- Up-selling
- Food running
- Product upselling
- FLUENT IN Japanese
- Order preparation
- Workstation maintenance
- Stocking supplies and retail products
- Conflict resolution
- Cash register operations
- Excellent communication
- Organizational skills
- Resolving complaints
- Coffee and tea preparation
- Available weekends
- Food serving and preparation
- Relationship building
- Multitasking Abilities
- Flexible schedule
- Multitasking
- Hospitality and professionalism
- Cleaning and sanitizing
- Reliable and dependable
- Teamwork and collaboration
- Customer service
- Positive and professional
- Coffee brewing
- Speedy and efficient
Languages
Japanese
Native or Bilingual
Timeline
Barista
Coffee Bean & Tea Leaf
12.2024 - Current
Server
Imanas Tei
02.2024 - 06.2024
Ice Cream Server
Ice Monster
11.2022 - 10.2024
Retail
Hollister.Co
09.2022 - 03.2023
High School Diploma -
Kalani High School