An experienced and dedicated Case Manager with over three years of experience in providing direct case management services to a diverse population. Demonstrated expertise in managing complex caseloads and connecting clients to appropriate resources.
Overview
8
8
years of professional experience
Work History
Case Manager
Lutheran Services Southwest Florida
Fort Myers, USA
01.2022 - Current
Coordinate timely pre- and post-arrival services to ensure each client has living essentials such as housing, food, medical care, and access to transportation, and is oriented to their new environment
Conduct intake services with clients to assess needs
Develop self-sufficiency plans and timelines in partnership with each client
Provide individualized support through direct services, referrals, and advocacy
Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized
Collaborate effectively with coworkers and partner organizations
Build and maintain relationships with area service providers for the benefit of clients
Request, plan and track direct assistance expenditures on each new arrival assigned case and ensure adherence to budgetary and contract compliance requirements.
Director General
Ministry of Foreign Affairs
Kabul, AFG
10.2019 - 08.2021
Developed Policy Guidelines for the South Asian Region
Developed Foreign Policy Papers and Memos for the Foreign Minister
Represented Afghanistan in high-level negotiations
Conducted staff performance evaluations to monitor progress and recommended professional development plans to the Minister and oversaw the daily operation.
Director
South Asian Association for Regional Cooperation (SAARC)
Kathmandu, Nepal
09.2016 - 09.2019
Prepared and conducted research for the annual tourism plans for the SAARC Region
My annual staff management recommendation assisted the organization to increase their staff efficiency by 15%
Saved 500,000 USD for the organization by preparing a more cost-effective budget for the year 2017-2018.
Education
MPhil International Relations -
School of International Studies, Jawaharlal Nehru University
New Delhi, India
07.2013
M.A Conflict Analysis and Peace Building -
Nelson Mandela Centre for Peace and Conflict Resolution, Jamia Milllia Islamia University
New Delhi, India
05.2010
B.A Political Science -
Delhi University
New Delhi, India
05.2007
Skills
Resettlement
Case Management
Research
Humanitarian Assistance
Workforce Management
Senior Leadership
Security Analysis
Project Management
Bilingual Interpreter
Negotiation
Public Relation Data Management
Public Speaking
Administration
Budgeting
Community Outreach
Client Advocacy
Family Education
Case Planning
Languages
English
Persian/Dari
Pashto
Urdu
Hindi
Timeline
Case Manager
Lutheran Services Southwest Florida
01.2022 - Current
Director General
Ministry of Foreign Affairs
10.2019 - 08.2021
Director
South Asian Association for Regional Cooperation (SAARC)
09.2016 - 09.2019
MPhil International Relations -
School of International Studies, Jawaharlal Nehru University
M.A Conflict Analysis and Peace Building -
Nelson Mandela Centre for Peace and Conflict Resolution, Jamia Milllia Islamia University
B.A Political Science -
Delhi University
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