Mai (Jessica) Nguyen
Dana Point,CA
Summary
Driven Professional Nail Technician and Esthetician with a proven track record of enhancing client satisfaction and retention through expert manicure and pedicure services, and exceptional customer service. 20+ years of experience as a collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort. Skilled in Manicures, pedicures, dipping and gels as well as waxing and brow shaping.
Overview
21
21
years of professional experience
Work History
Professional Nail Technician and Esthetician
Self Employed
10.2018 - Current
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Strengthened customer loyalty with outstanding time management, ensuring appointments were completed on schedule without compromising quality.
- Developed professional relationships with clients by addressing concerns and resolving issues promptly.
- Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
- Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
- Provided waxing services, eyebrow shaping.
Nail Technician and Esthetician
Star Nails
08.2015 - 09.2018
- Established strong client relationships through exceptional customer service and communication skills.
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
Nail Technician and Esthetician
Paradise Nails
06.2011 - 07.2015
- Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Boosted salon revenue by upselling additional services and retail products to clients.
Nail Technician and Esthetician
Happy Nails
01.2003 - 05.2011
- Collaborated with other members of salon staff to provide amazing client experience.
- Performed detailed trimming, filing and other nail services.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Followed proper safety and sanitation guidelines while performing nail services.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Waxing services
Education
Nail Technician And Esthetician
Beauty School
VietnamSkills
- Manicure Design
- Dip Powder Technique
- Manicure and pedicure
- Paraffin Wax Treatments
- Nail repair techniques
- Nail product knowledge
- Salon safety protocols
- UV gel extensions
- Gel Polish Application
- Upselling products and services
- Expert nail shaping
- Customer Service
- Hand Massage
- Hygiene practices
- Sanitation Procedures
- Pedicures
- Foot Massage
- Nail Polish Application
- Callus Removal
- Product Upselling
- Attention to Detail
- Nail Care and Shaping
- Detail Oriented
- Gel and Powder Polish
- Cuticle care expertise
- Appointment Scheduling
- Waxing
- Brow shaping
Timeline
Professional Nail Technician and Esthetician
Self Employed
10.2018 - Current
Nail Technician and Esthetician
Star Nails
08.2015 - 09.2018
Nail Technician and Esthetician
Paradise Nails
06.2011 - 07.2015
Nail Technician and Esthetician
Happy Nails
01.2003 - 05.2011
Nail Technician And Esthetician
Beauty School
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