Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Odaimys Pila

Naples,FL

Summary

Proven leader with a track record of enhancing team efficiency and customer satisfaction at Burlington. Skilled in complaint handling and dining area maintenance, adept at fostering positive relationships and resolving guest issues. Demonstrates strong event planning abilities and a commitment to maintaining high service standards.

Overview

6
6
years of professional experience

Work History

PSR

Nch Healthcare System
02.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Hostess

Sam Snead's At Lely Resort
05.2022 - 06.2023
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Promoted business loyalty by fostering positive customer relationships.

Customer Service Cashier

Publix
11.2019 - 02.2023
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Representative

Collier of Naples
03.2022 - 01.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Supervisor

Burlington
03.2021 - 01.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Customer Service Manager

Burlington
11.2021 - 12.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.

Education

High School Diploma - undefined

Lely High School
Naples, FL
05.2024

Skills

  • Complaint Handling
  • Guest complaint resolution
  • Dining area maintenance
  • Event Planning
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail

LANGUAGES

Spanish - Native or Bilingual
English - Native or Bilingual

Timeline

PSR

Nch Healthcare System
02.2024 - Current

Hostess

Sam Snead's At Lely Resort
05.2022 - 06.2023

Customer Service Representative

Collier of Naples
03.2022 - 01.2023

Customer Service Manager

Burlington
11.2021 - 12.2022

Supervisor

Burlington
03.2021 - 01.2023

Customer Service Cashier

Publix
11.2019 - 02.2023

High School Diploma - undefined

Lely High School

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