Jinny Thompson
Columbia,MO
Summary
Seeking a position where my clerical and customer care skills can be fully utilized while contributing toward a positive work environment with my upbeat and energetic personality. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
PSR
MU Health Care- Physical Therapy
11.2024 - Current
- Maintains patient confidentiality at all times
- Registers patients by gathering, verifying and entering in demographic and insurance information
- Managed time efficiently in order to complete all tasks within deadlines.
- Assist with other Patient Service responsibilities as needed.
- Experience in operating computer, word processing software, fax machines and copier machines
- Greets patients promptly and professionally and properly triage questions as needed.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
PSR
MU Health Care - Weight Mngmt and Metabolic Center
02.2024 - 10.2024
- Maintain strong working relationship with healthcare team by promotion of teamwork.Communicate any expected delays to patient and ancillary service departments.
Understand and subscribe to the Culture of Yes to Care, Deliver, Innovate, and Serve
Validate patient demographics, insurance, referrals; accurately manage copays and
collections.
Greet, escort, and answer phone system, handle and/or direct calls to appropriate area,
and place calls as requested by supervisor.
Request, prepare and ensure the completeness of the patient medical record.
Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
Use excellent guest relations skills in all interactions with patients, visitors and staff.
Medical Clerk
Riley County Health Department
01.2022 - 04.2023
- Answered incoming calls, provided information, and/or directed calls using courteous telephone etiquette
- Fielded phone inquiries for new and existing patients, managed appointment scheduling, conducted new patient orientations, and managed electronic medical records
- Recorded and relayed accurate messages to facilitate communications within the office and with the general public
- Rescheduled appointments as needed and made appointment reminder calls
- Greeted and checked in clients for appointments or walk-ins
- Checked out clients, collected payments, accurately entered services and supplies provided into practice management systems
- Managed medical records, including: assembling records for new clients, updating health information and pulling charts for current clients
- Processed and distributed daily mail in order to facilitate replies
- Assisted with (and volunteered for) health department activities
- Participated in emergency response health department efforts as needed
- Reviewed and inputted COVID-19 vaccine forms into the state wide vaccine website and patient charts
- Learned how to adapt and work in a COVID-19 stricken environment
- Verified insurance and let patients know of copays due at visit
Medical Clerk
Inspire ENT & Pulmonology
01.2020 - 03.2020
- Provided administrative support to staff members in a fast-paced environment
- Scheduled and confirmed appointments
- Answered a multi-line, high-volume phone and directed callers to the appropriate personnel
- Maintained medical record requests and faxed as needed
- Helped with referrals from other providers as needed
- Maintained cleanliness of lobby
- Checked out patients and helped with check-in as needed
- Collected patient's copays and payments
- Collected personal, medical and insurance information for new patients over the phone
- Respected and maintained strict confidentiality at all times
- Assisted co-workers in the front office with various tasks during peak hours
Administrative Assistant
Internal Medicine Associates
03.2018 - 05.2019
- Tagged, organized and stored physical files
- Provided a high level of administrative support, which included copying and distributing medical-related documents and materials
- Established and maintained a positive and productive working relationship with management
- Helped senior clerical staff complete daily workloads
- Walked visitors to appropriate staff member or meeting location
- Answered incoming phone calls and sorted, distributed, and sent mail correspondence
- Prepared daily insurance payment deposits
- Oversaw office inventory by restocking supplies and submitting purchase orders in a cost-effective manner
- Worked daily patient balance and credit adjustment reports
- Performed general clerical tasks both independently and with supervision
- Used MS Word and MS Excel to create documents
- Maintained strict confidentiality while filing and handling all employee and doctor personnel files
Front Desk Receptionist
Internal Medicine Associates
03.2017 - 03.2018
- Greeted and checked-in patients: collected personal, medical, and insurance information
- Scheduled, rescheduled, and verified patient appointments for 11 doctors and 6 nurse practitioners
- Collected payments from patients
- Respected and maintained strict client confidentiality at all times
- Assisted co-workers in front office with various tasks during peak hours
- Communicated with doctors and nurse practitioners in respectful, timely manner
- Managed receptionist area, including: greeting visitors and responding to telephone and in-person requests for information
- Received packages and mail and distributed them to the appropriate location in the office
- Quickly answered a multi-line phone system and enthusiastically greeted callers with patience and professionalism
- Accepting patient complaints and then resolving them or relaying the complaint to the appropriate management
Office Manager / Medical Records Clerk
Community Counseling Services
08.2015 - 09.2016
- Answered multi-line phone
- Performed day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry
- Greeted all visitors, clients, and employees in person or by telephone in a professional and courteous manner
- Maintained an up-to-date appointment book
- Monitored and ordered office supplies in a cost-efficient manner to meet the needs of office staff
- Managed filing of medical records and created new charts for new patients
- Released medical record information in compliance with Mississippi Law and agency policy
- Accepted case notes and service logs from designated service providers, reviewed for accuracy, submitted service logs to data entry, and filed case notes in the record in a timely manner
- Ensured that medical records and health information were accurate, complete, and secure
- Pulled patient charts for upcoming appointments
Checkout Clerk / Receptionist
Starkville Clinic for Women
10.2014 - 04.2015
- Performed patient registration and handled patient records
- Verified insurance for services performed
- Sent, received faxes and routed to appropriate individual
Receptionist
Cleveland Eye Clinic
10.2013 - 10.2014
- Answered phone in courteous manner
- Scheduled appointments and kept track of them in the appointment book
- Filed insurance and claims
- Pre-exam workup
- Opened and closed office
- Received and sorted mail, deliveries, and couriers on a daily basis
Education
Associate of Applied Science - Medical Billing and Coding
East Mississippi Community College
Scooba, MS05.2017
High School Diploma -
Heritage Christian Academy
Drew, MS05.2004
Skills
- Customer service
- Microsoft Office
- HIPAA regulations
- Security awareness
- Problem solving
- Detail oriented
- Appointment scheduling
- Multi-line telephone
- Telephone etiquette
- Time management
- Medical terminology
- EMR/EHR
- Complaint resolution
- Inventory management
- Data entry
- Payment collection and processing
- Administrative support
- Maintains confidentiality
- Dependable and responsible
- Flexible and Adaptable
- Record keeping
- Teamwork and collaboration
Timeline
PSR
MU Health Care- Physical Therapy
11.2024 - Current
PSR
MU Health Care - Weight Mngmt and Metabolic Center
02.2024 - 10.2024
Medical Clerk
Riley County Health Department
01.2022 - 04.2023
Medical Clerk
Inspire ENT & Pulmonology
01.2020 - 03.2020
Administrative Assistant
Internal Medicine Associates
03.2018 - 05.2019
Front Desk Receptionist
Internal Medicine Associates
03.2017 - 03.2018
Office Manager / Medical Records Clerk
Community Counseling Services
08.2015 - 09.2016
Checkout Clerk / Receptionist
Starkville Clinic for Women
10.2014 - 04.2015
Receptionist
Cleveland Eye Clinic
10.2013 - 10.2014
High School Diploma -
Heritage Christian Academy
Associate of Applied Science - Medical Billing and Coding
East Mississippi Community College
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