NADENE LYNN ROELFSEMA

Authenticated patient data for accuracy

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Utilized various software and tools to streamline processes and optimize performance.
• Managed household errands and other essential duties.

• Processed HSA credit card payments for out-of-pocket procedures and copays
• Placed calls to inform patients of changes to appointment times and other unforeseen alterations
• Assisted patients in completing required paperwork, including insurance information and financial arrangements
• Received incoming calls, answered questions and scheduled patient appointments
• Used [Software] to maintain and update patient files
• Greeted patients and visitors and managed patients in order of appointment time
• Managed billing functions, including fee collection, invoice generation and transaction posting
• Monitored dentist schedules and coordinated patient appointments
• Maintained patient charts and filing systems, locating and pulling charts for daily appointments
• Supported billing department by posting receivables, following up on outstanding account balances and coordinating invoice mailing
• Monitored coworker schedules and coordinated client appointments according to available meeting times
• Interviewed patients to complete documents, case histories and forms
• Scheduled appointments for patients and billed patients for no-shows
• Safeguarded confidentiality of patient information by consistently following patient protection standards
• Delivered excellent customer service and facilitated development of patient and clinician relationships
• Scheduled patient exams around availability of physician
• Completed insurance and other claim forms
• Compiled complete patient record with all admission, transfer and discharge information
• Completed and processed insurance documentation and other claim forms
• Coordinated with other practitioners on behalf of patients to transfer paperwork, set up tests and arrange specialist referrals
• Prepared for next day’s patients by pulling charts and making confirmation calls
• Issued intake and new patient forms, office policies and legally-required documents
• Worked with team to create or edit custom forms and searches for electronic medical records documentation
• Managed office inventory to prevent shortages and keep the team operating efficiently
• Interacted with insurers to verify coverage and collect payments
• Explained fees and patient financial responsibility, and informed patients of existing balance due
• Scheduled and confirmed patients for diagnostic appointments, consultations and procedures
• Scheduled and managed appointments and reduced no-shows by proactively confirming appointments
• Kept anxious patients calm by explaining upcoming procedures and answering questions
• Maintained compliance with established policies, procedures, regulatory and accreditation requirements and applicable professional standards
• Delivered an excellent service experience with friendly, compassionate and helpful demeanor
• Scanned reports, patient consent forms and chart forms into patient record
• Answered phone calls throughout the day to provide information, set appointments and take messages
• Advised patient of preparations required for scheduled procedures
• Handled credits and collections, preparing and sending financial statements or bills and keeping financial records

• Transferred, retracted and prepared instruments for dental procedures
• Prepared and sterilized dental equipment before procedures
• Observed health requirements during cleaning and sterilization to prevent germ spread
• Inspected dental components to detect faults and schedule repairs
• Followed radiation exposure precautions during scans to protect patients from harm
• Outlined at-home processes for post-procedure care to patients before discharge
• Provided chair-side assistance during periodontal, preventive and operative dental procedures
• Completed periodic x-rays of erupted, impacted and unerupted teeth to assess the need for further interventions
• Documented observations and interventions in the permanent record of each patient
• Educated patients on the proper procedures for caring for teeth and gums
• Fabricated temporary restorations or custom impressions from preliminary impressions
• Instructed patients in oral hygiene and plaque control programs
• Assisted dentists with conducting procedures such as extractions and root canals

• Booked appointments and tracked check-ups for assigned patients
• Assisted dentists with conducting procedures such as extractions and root canals
• Prepared and mailed letters to collect on outstanding customer balances
• Called moderately aged accounts in-person with friendly approach to resolve non-payment issues
• Conducted skip tracing to locate individuals responsible for outstanding balances
• Maintained organized system to increase collections team productivity
• Worked with outside collection agencies to resolve long-term nonpayment issues
• Set up payment plans to help customers bring accounts current
• Posted payments and adjusted balances to reflect new values
• Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts
• Monitored overdue accounts to track new payments and document continued issues
• Turned over account records to attorneys to help them pursue customers who failed to respond to collection processes
• Notified customers of payment obligations via telephone calls, professional mailings and personal visits
• Established repayment schedules that worked with the customer's financial situation
• Collected payments, updated accounts and notified customers of additional responsibilities
• Used persuasive communication skills to get payments from customers and bring credit accounts, claims balances and loans current
• Pre-authorized Insurance for patients on upcoming treatment plans
• Went over treatment plans and patient portions
• Explained procedures and asked patients if they had any questions
• Aided in Care Credit Dental repayment plans