Evelyn Hellman
Summary
Energetic Customer Service Representative Experienced PSR with 6+ years in patient care, scheduling, and administrative tasks. Proficient in handling phones and computer work. Demonstrated ability to provide excellent patient service. Skilled in multitasking and maintaining a high level of accuracy. Consistently met scheduling targets, reducing patient wait times by 15% in 6 months.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
17
17
years of professional experience
Work History
PSR
Avera McKennan Hospital University Health Center
10.2019 - 02.2025
- Supply chain management, Case pull (Prepping procedure carts) and finally Patient Services
- Full-time
Night Shift Supervisor
Sam's BP
01.2008 - 10.2019
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Resolved conflicts among team members or customers in a timely manner, promoting a cohesive and efficient working environment.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Assisted customers with complaints, questions, and concerns.
- Maintained stock of products and ordered new products when stock was running low.
- Maintained accurate inventory levels through diligent oversight and thorough record keeping practices.
- Participated in continuous improvement efforts, identifying areas for potential enhancements within night shift operations based on data analysis and observation.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Compiled reports on production shortfalls, accidents and equipment problems.
- Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
- Upheld federal safety standards and environmental disposal protocols.
Education
Associate of Applied Business - Business Administration and Management
Adelphi Business College
Mesa, AZSkills
- Productivity Enhancement
- Dedicated Team Member
- Punctual Attendance
- Efficient Learner
- Sales Expertise
- Service Excellence
- Compassionate Patient Service
- Appointment Coordination
- Computer Proficiency
- Telephone Communication
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Organization and time management
Hobbies and Interests
- Hanging out with my daughter and grandkids
- Hiking
- Camping
- Dancing
- Playing with my dogs
Timeline
PSR
Avera McKennan Hospital University Health Center
10.2019 - 02.2025
Night Shift Supervisor
Sam's BP
01.2008 - 10.2019
Associate of Applied Business - Business Administration and Management
Adelphi Business College
Similar Profiles
Cody TinklenbergCody Tinklenberg
Paramedic at Avera McKennan Hospital & University Health CenterParamedic at Avera McKennan Hospital & University Health Center
Katelyn BauerKatelyn Bauer
Nurse Practitioner at Avera McKennan Hospital & University Health CenterNurse Practitioner at Avera McKennan Hospital & University Health Center
Kevin McShaneKevin McShane
Caterer at Avera McKennan Hospital & University Health CenterCaterer at Avera McKennan Hospital & University Health Center
Shannon HeardShannon Heard
Registered Nurse at Avera McKennan Hospital & University Health CenterRegistered Nurse at Avera McKennan Hospital & University Health Center
Odaimys PilaOdaimys Pila
PSR at Nch Healthcare SystemPSR at Nch Healthcare System