Maikelin Puertas
Brooksville,FL
Summary
Dynamic business owner with a proven track record at Revive Wellness Center, excelling in customer service and team collaboration. Skilled in problem-solving and cash management from my tenure at JP Morgan Chase, I fostered a culture of engagement and efficiency, enhancing customer satisfaction and operational performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
15
15
years of professional experience
Work History
Revive Wellness Center
Self-employeed/ Business Owner
Spring Hill Fl
08.2014 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Bank Teller
JP Morgan Chase
Tampa, FL
01.2010 - 09.2014
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Office
Microsoft Office Training
Tampa, FL04-2001
High School
Stranahan HS
Fort Lauderdale, FL02-2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Supervised team of 200 staff members, maintain their customer service and sales on a monthly basis.
- Train team members learning how to service customer and meet their specific needs for wellness.
- Successfully managed the finances for business and restocking monthly.
- Successfully managed the marketing for the business.
Languages
Spanish
Full Professional
Timeline
Revive Wellness Center
Self-employeed/ Business Owner
08.2014 - 03.2025
Bank Teller
JP Morgan Chase
01.2010 - 09.2014
Office
Microsoft Office Training
High School
Stranahan HS