Summary
Overview
Work History
Education
Skills
Interests
Work Preference
Work Availability
Timeline
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Mai Kou Lor

Conover,NC

Summary

Dedicated and adaptable team player experienced retails and customer-focused roles, now seeking to leverage transferable skills. Possesses a strong work ethic, passion for learning new skills, and excited to succeed in a new and challenging role.

Overview

9
9
years of professional experience
1
1
Language

Work History

Picking/Fulfillment Associate

Belk
04.2024 - Current
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Picked and packed order items.
  • Collaborated with team members to optimize workflows and improve overall operational performance.

Key Holder

JOANN Fabrics And Crafts
10.2018 - 03.2024
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Ensured compliance with company policies and procedures, maintaining safe and secure work environment for all staff members.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Implemented loss prevention measures to minimize shrinkage rates within store effectively.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in professional manner.
  • Assisted in hiring and training new employees, fostering collaborative team atmosphere.
  • Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Oversaw employee schedules, optimizing labor costs while ensuring adequate staffing during business hours.
  • Verify weekly payroll and submitting in time off request forms.
  • Perform and filed quarterly team members performance logs and store safety audit logs.

Seasonal Sales Associate

Gabe's (Formerly Rugged Wearhouse)
08.2015 - 10.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Master of Arts - Creative Writing

Southern New Hampshire University
Manchester, NH
11.2023

Bachelor of Science - Biology

Western Carolina University
Cullowhee, NC
05.2018

Skills

  • Teamwork and Collaboration
  • Task Delegation
  • Employee Scheduling
  • Scheduling Coordination
  • Sales floor organization
  • Inventory and Stocking

Interests

Reading

Writing

Photography

Crocheting

Cooking

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-Site

Important To Me

Work from home optionPaid sick leaveCareer advancementWork-life balanceCompany Culture401k matchFlexible work hoursHealthcare benefitsPaid time off

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Picking/Fulfillment Associate

Belk
04.2024 - Current

Key Holder

JOANN Fabrics And Crafts
10.2018 - 03.2024

Seasonal Sales Associate

Gabe's (Formerly Rugged Wearhouse)
08.2015 - 10.2018

Master of Arts - Creative Writing

Southern New Hampshire University

Bachelor of Science - Biology

Western Carolina University

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Mai Kou Lor